Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Mouen

Aurora,USA

Summary

Experienced event manager with a proven track record of success in the hospitality and event planning industry. Demonstrated expertise in event coordination, client relationship management, and operational excellence over a span of 6 years. Passionate about creating memorable experiences that drive revenue and customer satisfaction. Planning a relocation to the UK to further advance career in event management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Catering Manager

Hyatt
04.2024 - Current
  • - Lead the planning and execution of events, ensuring seamless guest experiences and client satisfaction
  • - Manage group room blocks and event logistics, increasing booking efficiency by20%
  • - Build strong client relationships, driving repeat business and referrals

Sales Coordinator

Hyatt Regency
09.2023 - 04.2024
  • - Coordinated events with detailed planning and execution, achieving a15% increase in catering revenue
  • - Supervised banquet teams, ensuring smooth operations and exceptional guest experiences
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Guest Service Supervisor/Housekeeping Supervisor

Hyatt
08.2022 - 09.2023
  • - Oversaw guest services and housekeeping teams, maintaining top-tier cleanliness and satisfaction scores
  • - Conducted training sessions to enhance team performance and efficiency
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.

Education

High School Diploma -

Celebration High School
Celebration, FL

Bachelor's - Hospitality and Hotel Management

University of Central Florida
Orlando, FL
01.2017

Skills

  • Event Management: Planning and execution of events ranging from intimate gatherings to large-scale corporate functions
  • Sales & Catering Expertise: Proficient in group bookings, menu planning, and vendor negotiations
  • Operational Coordination: Skilled in resource allocation, logistics, and team management
  • Customer Service: Expertise in managing VIP clientele and resolving issues promptly
  • Budget Management: Efficient in maximizing event profitability while adhering to budgets
  • Software Proficiency: Envision, Microsoft Office Suite, and event management tools
  • Event planning proficiency
  • Staff leadership
  • Food safety
  • Marketing
  • Catering management

Certification

  • Certified Meeting Professional (CMP)
  • Food Safety and Hygiene Certification
  • Event Planning and Design Specialist

Timeline

Sales Catering Manager

Hyatt
04.2024 - Current

Sales Coordinator

Hyatt Regency
09.2023 - 04.2024

Guest Service Supervisor/Housekeeping Supervisor

Hyatt
08.2022 - 09.2023

Bachelor's - Hospitality and Hotel Management

University of Central Florida

High School Diploma -

Celebration High School

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Caitlin Mouen