Caitlin Ninneman
Ellsworth
Summary
Motivated and highly organized professional with a well-established background in business marketing and branding, customer relations, and team collaboration. Strong problem-solving abilities and a proven track record of fostering great relationships with clients and team members. Focused on supporting team success and achieving the best results through a positive attitude and strong work ethic.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator & Social Media Manager
Knutson Family Dental
Ellsworth
10.2023 - Current
- Coordinate patient care and scheduling, ensuring smooth front desk operations and positive patient experiences.
- Verify dental insurance benefits, submit claims, and follow up on outstanding accounts.
- Educate patients on treatment plans, procedures, and financial responsibilities.
- Manage and create content for social media accounts (Instagram, Facebook).
- Expand office reach and online presence by implementing quarterly patient giveaways, requiring Google reviews for entry, resulting in increased engagement and improved local SEO visibility.
- Maintain accurate patient records and uphold HIPAA compliance.
- Collaborate with clinical staff to streamline patient flow and communication.
- Handle inbound calls, appointment reminders, and administrative tasks efficiently.
Patient Care Coordinator & Social Media Manager
Croixview Family Chiropractic
Hudson
08.2022 - 10.2023
- Coordinated patient care and scheduling via phone, text, and email.
- Communicated with patients regarding their appointments and assisted with insurance, billing, and care plans, as well as assisted with retail questions/purchases.
- Maintained accurate patient records and upheld HIPAA compliance.
- Managed and created content for social media accounts (Instagram, Facebook).
- Increased online engagement through creative social media posts, patient spotlights, and chiropractic tips.
Account Manager
Patron Points, Inc.
Oakdale
11.2019 - 03.2022
- Managed a portfolio of over 200 accounts nationwide, overseeing end-to-end onboarding and program implementation.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Supported the Marketing team with proofreading, production, and distribution of marketing materials.
- Led virtual training sessions with clients pre-program launch.
- Provided technical support, coordinated ongoing promotional updates, and delivered comprehensive reports on program analysis to clients to identify opportunities for growth.
- Ensured compliance with industry regulations when planning promotions with clients.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and discussed client needs to make recommendations for changes in strategy accordingly.
Marketing Specialist - contract position for annual warehouse sales event
Storm Creek Apparel
Hastings
09.2019 - 10.2019
- Collaborated with the Marketing team on event planning and setup, coordinated with charity partners, executed door-to-door and digital advertising campaigns, and contributed to graphic design and the creation of the annual product catalog.
Aquatics Manager
Lifetime Fitness
Woodbury
04.2019 - 06.2019
- Supervised a team of 12 employees, coordinated registration for aquatics classes, managed staff and class schedules, and ensured cleanliness and maintenance of pool facilities.
Marketing Coordinator
Benedict Sales & Service
Eau Claire
01.2018 - 04.2019
- Managed social media platforms and company website.
- Developed an online inventory of commercial equipment and captured jobsite photography for promotional use.
- Handled custom apparel orders and helped coordinate company events.
Education
BBA - Marketing
UW-Eau Claire
Eau Claire01.2018
Skills
- Marketing & branding
- Account/project management & prioritization
- Cross-department collaboration
- Analytical & proactive thinking
- Excellent verbal & written communication skills
- Proofreading
- Ability to meet deadlines
- Proficient in Microsoft Office Suite
- Proficient in Outlook
- Familiarity with tools such as Google Analytics, WordPress, and CRM platforms
Timeline
Patient Care Coordinator & Social Media Manager
Knutson Family Dental
10.2023 - Current
Patient Care Coordinator & Social Media Manager
Croixview Family Chiropractic
08.2022 - 10.2023
Account Manager
Patron Points, Inc.
11.2019 - 03.2022
Marketing Specialist - contract position for annual warehouse sales event
Storm Creek Apparel
09.2019 - 10.2019
Aquatics Manager
Lifetime Fitness
04.2019 - 06.2019
Marketing Coordinator
Benedict Sales & Service
01.2018 - 04.2019
BBA - Marketing
UW-Eau Claire