Caitlin Olson
Salt Lake City
Summary
Resourceful and adaptable professional with experience in luxury hospitality, compliance, and community engagement. Skilled in managing fast-paced environments, responding effectively to emergencies, and maintaining poise under pressure. Committed to safety, teamwork, and delivering exceptional service that reflects organizational excellence.
Overview
5
5
years of professional experience
Work History
Claims Compliance Specialist
State of Utah
Salt Lake City, Utah
08.2025 - Current
- Monitored employer compliance with state workers’ compensation laws and regulations.
- Analyzed and processed claims efficiently, ensuring adherence to company policies and regulatory standards.
- Collaborated with cross-functional teams to resolve complex claim issues and enhance customer satisfaction.
Spa Receptionist
Four Seasons Hotel
Las Vegas, Nevada
01.2024 - 08.2025
- Provided exceptional service to guests in luxury hospitality environment.
- Coordinated appointments and managed service schedules for organized guest experiences.
- Collaborated with various departments to anticipate guest needs and address concerns efficiently.
- Maintained a calm, friendly demeanor in fast-paced settings, enhancing professional atmosphere.
Community Engagement Intern
City Of Las Vegas
Las Vegas, Nevada
01.2025 - 05.2025
- Engaged with residents and organizations to assess local needs for community outreach efforts.
- Planned and implemented programs to improve neighborhood quality of life.
- Represented City at public meetings and events to foster positive community relations.
Childcare Provider
Five Star Sitters
Las Vegas, Nevada
10.2021 - 01.2024
- Ensured safety, comfort, and development of children through attentive care.
- Maintained trust and transparency by communicating regularly with parents.
- Responded calmly in fast-changing, high-energy environments to support children's needs.
Lifeguard
Circa Hotel
Las Vegas, Nevada
10.2020 - 10.2021
- Monitored pool area for safety and adherence to rules.
- Provided first aid and emergency response when needed.
- Enforced facility policies to ensure a safe environment.
Education
Bachelor of Science - Public Health
University of Nevada, Las Vegas
Las Vegas, NV05-2025
Skills
- Customer Service & Hospitality
- Safety Awareness & Emergency Response
- Conflict Resolution & Communication
- Team Collaboration & Leadership
- Detail-Oriented Recordkeeping
- Adaptability in Dynamic Environments
Timeline
Claims Compliance Specialist
State of Utah
08.2025 - Current
Community Engagement Intern
City Of Las Vegas
01.2025 - 05.2025
Spa Receptionist
Four Seasons Hotel
01.2024 - 08.2025
Childcare Provider
Five Star Sitters
10.2021 - 01.2024
Lifeguard
Circa Hotel
10.2020 - 10.2021
Bachelor of Science - Public Health
University of Nevada, Las Vegas