Caitlin O'Neil
Boynton Beach,FL
Summary
Proven track record in enhancing client relations and streamlining admissions processes at Recreate Life Counseling, showcasing strong organization and problem-solving skills. Excelled in a team-oriented environment, significantly improving patient admission efficiency. Expert in medical terminology and insurance, committed to delivering top-notch service and results.
Overview
17
17
years of professional experience
Work History
Admissions Coordinator
Recreate Life Counseling
Boca Raton, FL
02.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed medical assessments in a timely manner.
- Computer skills involving Kipu and SalesForce.
Administrative Assistant
NYS Office of Mental Health
Albany, NY
03.2020 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Produce Clerk
Price Chopper
Albany, NY
01.2015 - 10.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Sales Associate
Crossgates Mall
Albany, NY
12.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hospital Transporter
St. Peter's Hospital
Albany, NY
07.2008 - 11.2014
- Supported a positive and welcoming atmosphere for patients, families, and hospital staff by exhibiting exceptional professionalism and courteous behavior at all times.
- Streamlined daily operations by effectively prioritizing multiple simultaneous transport requests based on urgency.
- Handled sensitive medical equipment carefully during transport, minimizing the risk of damage or loss.
- Safeguarded confidential patient information by diligently adhering to HIPAA regulations throughout all aspects of job responsibilities.
- Collaborated with nursing staff to ensure smooth transfers of patients between units or departments.
- Increased hospital efficiency with prompt responses to transport requests from various departments.
- Utilized effective problem-solving abilities when faced with challenging situations involving complex medical equipment or patient needs during transport tasks.
Hostess/Food Runner
Johnny Rockets Restaurant
Albany, NY
07.2007 - 08.2010
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Albany High School
Albany, NY06.2007
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Sales experience
- Records Maintenance
- Good bedside manner
- Understanding of medical terminology
- Well-versed in insurance
- Clinical/Medical Assessment
- Problem-Solving
- Time Management
- Multitasking
- Team Collaboration
- Task Prioritization
Timeline
Admissions Coordinator
Recreate Life Counseling
02.2024 - Current
Administrative Assistant
NYS Office of Mental Health
03.2020 - 03.2024
Produce Clerk
Price Chopper
01.2015 - 10.2020
Sales Associate
Crossgates Mall
12.2014 - 02.2015
Hospital Transporter
St. Peter's Hospital
07.2008 - 11.2014
Hostess/Food Runner
Johnny Rockets Restaurant
07.2007 - 08.2010
High School Diploma -
Albany High School