Caitlin O’Neill
East Sandwich,MA
Summary
Strategic Senior HR Business Partner with over 10 years of experience in high-growth, sales-driven environments, specializing in insurance and professional services. Extensive experience in providing strategic consultation to senior leaders in workforce planning, talent management, employee relations, performance management, M&A integration, succession planning, and compensation strategies.
Overview
17
17
years of professional experience
Work History
Senior HR Business Partner
Risk Strategies
09.2021 - Current
- Serve as a trusted advisor to sales and operational leaders, providing guidance on talent strategy, employee relations, and change management.
- Key member of the largest region’s leadership team, advising the Regional Leader on workforce planning, leader development, budget planning, and implementation of company-wide initiatives.
- Dedicated Senior HR Business Partner to the COO and Practice Leader of the company’s Employee Benefits Practice, providing consultation on national initiatives, succession planning, and complex employee relation issues.
- Support compensation planning, incentive structures, and pay-for-performance programs within a sales-focused organization.
- Support the acquisitions and integration efforts in the company’s two fastest-growing regions by contributing to the due diligence process, onboarding, cultural alignment efforts, and advising on retention strategies.
- Consult leaders at all levels on employee relations issues, performance management, and lead formal investigations.
- Deliver talent assessment sessions, such as 9-Box, and create and deliver tailored manager development trainings.
- Manage an Associate HR Business Partner, providing guidance on employee relations, performance management consultation, and policy/compliance interpretation to ensure consistent, high-quality HR support.
Human Resources Manager and Business Partner
WilmerHale
Boston, MA
01.2015 - 09.2021
- Consulted senior leadership on the effective development and execution of people operations and business objectives.
- Coached department managers on performance management, talent management, conflict resolution, and team dynamics.
- Led formal complaint investigations, and responded to and managed employee relations issues.
- Managed the annual salary and performance review process for dedicated groups.
- Acted as project lead on company-wide initiatives, such as a redesign of the performance management process and a manager development initiative, that resulted in enhancements to evaluating, training, and hiring managers.
- Recommended and revised firm policies to ensure compliance with state and federal labor laws.
- Partnered with senior leaders and managers to identify training needs and develop and deliver trainings.
- Managed a team of HR generalists and a coordinator; provided leadership, coaching and timely feedback.
Human Resources Generalist
WilmerHale
01.2012 - 01.2015
- Consulted department managers on firm policies and procedures, performance management and team dynamics.
- Assisted in formal complaint investigations and employee relations issues.
- Assisted in compensation administration, including reviewing job descriptions, conducting market matching for positions, and providing analysis to managers on salary adjustment requests and promotions.
- Partnered with HR Manager and department managers to identify training needs and design and deliver trainings.
- Evaluated and managed employee requests for accommodations, return to work plans and other leave related matters.
Human Resources Coordinator
WilmerHale
01.2010 - 01.2012
- Coordinated bi-weekly on-boarding program.
- Led recruitment for Co-op interns and created speaking series.
- Maintained Human Resources Management System records.
- Maintained knowledge of federal and state labor laws and the firm’s policies on benefits, overtime, leaves, etc. in order to respond to employee inquiries.
Staff Director, House Committee on Personnel and Administration
Massachusetts General Court
Boston, MA
01.2009 - 01.2010
- Oversaw constituent services, press, employees’ schedules, and legislative and budgetary responsibilities for the Chairman of the Committee.
Education
Bachelor of Science - Political Science, Business Administration
Boston University College of Arts And Sciences
Boston, MA01.2007
Diversity, Equity & Inclusion Certificate -
Cornell University
01.2023
Credential of Readiness - HBX/Harvard Business School CORE
Harvard University
01.2016
Skills
- Talent management
- Strategic consultation
- Compensation planning
- Performance management
- Employee relations
- Succession planning
- Workforce planning
- Organizational development
Timeline
Senior HR Business Partner
Risk Strategies
09.2021 - Current
Human Resources Manager and Business Partner
WilmerHale
01.2015 - 09.2021
Human Resources Generalist
WilmerHale
01.2012 - 01.2015
Human Resources Coordinator
WilmerHale
01.2010 - 01.2012
Staff Director, House Committee on Personnel and Administration
Massachusetts General Court
01.2009 - 01.2010
Bachelor of Science - Political Science, Business Administration
Boston University College of Arts And Sciences
Diversity, Equity & Inclusion Certificate -
Cornell University
Credential of Readiness - HBX/Harvard Business School CORE
Harvard University