Caitlin Owen
Gallatin,TN
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Unarmed Security Officer
Gaylord Opryland
01.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled parking lots and garages to determine security of vehicles and property.
Seasonal Worker
Gaylord Opryland
11.2022 - 01.2023
- Provide customer service to guests
- Helped guest with directions and provide accessible routes to guests
- Provide information for guests of events going on in the hotel
- Stock and organize product for ICE!
- Worked register to ring up guest purchases at the ICE! gift shop
Fun Center Supervisor
Strike And Spare
10.2020 - 11.2022
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Accessed the safe for change for the Grill, Bowling counter, and Fun Center.
- Rang in orders, cooked food orders, served food orders to guest.
- Cleaned food court area and kitchen
- As Fun Center Supervisor trained new hires on how to operate rides/attractions and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Answered phones and booked Birthday Parties
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN12.2022
Skills
- Maintenance Requirements
- Accident Investigations
- Alarm System Monitoring
- Training Methods
- CPR Certified
- Perimeter Patrol
- Communications Strategies
- Excellent Observation Skills
- Incident Reporting
- Preventing Incidents
- Motor Vehicle Escort
- Safety and Security
Timeline
Unarmed Security Officer
Gaylord Opryland
01.2023 - Current
Seasonal Worker
Gaylord Opryland
11.2022 - 01.2023
Fun Center Supervisor
Strike And Spare
10.2020 - 11.2022
High School Diploma -
Hendersonville High School
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