Caitlin Parker
Knoxville,TN
Summary
Professional banking expert with strong analytical skills and a deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker
First Horizon Bank
Knoxville & Johnson City, TN
11.2022 - Current
- Analyzed financial needs to provide tailored banking solutions and products.
- Collaborated with team members to achieve branch sales goals through strategic cross-selling initiatives.
- Maintained 100% cash balancing accuracy while maintaining high-volume teller, vault, and account transactions.
- Provided expert support as a commissioned public notary, facilitating loan signings and document verification.
- Cross-trained across teller, relationship banking, and branch operations, ensuring seamless day-to-day efficiency.
- Ensured full compliance and risk management with BSA/AML and KYC policies, identifying and reporting potential fraud.
- Cultivated client relationships to enhance customer satisfaction and loyalty.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Education
Bachelor of Accounting - Accounting
East Tennessee State University
Johnson City, TN05-2027
Skills
- Financial Accuracy
- Relationship building and management
- Sales & product Knowledge
- Banking Software
- Sales expertise
- Cash handling
- Regulatory Compliance
- Customer Service-oriented
- Cross-selling products
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Relationship Banker
First Horizon Bank
11.2022 - Current
Bachelor of Accounting - Accounting
East Tennessee State University
ACHIEVEMENTS
- Certified Public Notary 2025
- Operations Coordinator 2025