SAMANTHA STAFFORD
Lebanon,TN
Summary
Customer-focused Relationship Banker and Lead Teller with extensive experience in financial transactions, account management, and administrative support. Skilled in managing high-volume environments that demand accuracy and organization. Expertise in Microsoft Excel, QuickBooks, Outlook, and Microsoft Office enhances efficiency in financial operations.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Regions Bank
07.2024 - 09.2026
- Serve as a Relationship Banker I, assisting customers with daily banking transactions while maintaining accuracy and attention to detail.
- Processed customer deposits, withdrawals, and financial transactions to ensure timely and accurate service.
- Assisted customers with purchasing monetary instruments and completing transactions, enhancing their banking experience.
- Support customers with updates and maintenance to existing accounts.
- Reviewed transaction information for accuracy and resolved customer account questions, promoting trust and satisfaction.
- Managed customer financial data while ensuring confidentiality and adherence to banking policies. while following established banking procedures.
Customer Service Representative
Gabe's Electronics / Tucker Appliance Repair
01.2023 - 07.2024
- Coordinated in-home appliance repair service calls to enhance customer satisfaction.
- Maintained accurate customer and service information while coordinating appointments.
- Maintained accurate customer and service information to ensure seamless appointment coordination.
- Ordered repair parts and documented service requests to support timely repairs.
General Laborer
First Team Staffing
11.2018 - 01.2023
- Completed multiple temporary assignments in various warehouse environments, ensuring timely support for operations.
- Exhibited reliability by consistently meeting deadlines in various tasks.
- Operated various hand and power tools for efficient project completion.
- Loaded and unloaded materials to support production workflows.
- Maintained cleanliness and organization of work areas to promote safety.
General Manager
CubeSmart
06.2018 - 11.2018
- Oversaw operations across multiple storage locations, ensuring efficient service delivery.
- Assisted tenants with rental agreements, account questions, and customer service concerns.
- Facilitated tenant onboarding by managing rental agreements and addressing account inquiries.
- Updated customer information and ensured accuracy of account records to enhance service quality.
Customer Service Representative
Thorntons Gas Station
05.2015 - 08.2016
- Processed customer financial transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Handled cash and various customer payment methods, delivering prompt and friendly service.
- Assisted in daily store operations, including managing inventory levels.
Skip Tracer
The Law Office of Bo Melton
01.2015 - 04.2015
- Conducted research on landlord and tenant matters to support case resolutions.
- Performed credit checks and researched employment, income, and residence information to verify applicant backgrounds.
- Ensured accuracy and confidentiality in handling sensitive information to protect client privacy.
Research Interviewer
Market Strategies
08.2014 - 12.2014
- Executed outbound research interviews, gathering valuable insights in a call-center environment.
- Accurately collected and documented survey information, contributing to data integrity in a high-volume setting.
- Conducted qualitative interviews to gather consumer insights and preferences.
- Utilized survey tools to administer questionnaires efficiently and accurately.
- Analyzed interview data to identify trends and inform market research strategies.
Childcare Giver
Donelson Early Learning Academy
01.2014 - 12.2014
- Cared for infants, ensuring structured schedules and consistent routines to support developmental milestones.
- Exhibited reliability in completing tasks accurately and on time.
- Provided nurturing care and support to children in a structured learning environment.
- Assisted in implementing curriculum activities to enhance child development and learning outcomes.
- Maintained a safe and clean play area, ensuring compliance with health and safety regulations.
Education
High School Diploma -
McGavock High School
Nashville, TN 05-2003
Skills
- Payment processing
- Financial transactions
- Account Maintenance
- Payment Collection
- Transaction Accuracy
- Cash Handling
- Account support
- Financial Documentation
- Microsoft Excel
- QuickBooks
- Account Management
- Recordkeeping
- Research & Problem Resolution
- Customer Service
- Communication
- Time Management
- Technical skills
- Banking experience Customer Payment Processing Account & Customer Service Credit Research Call Center Experience Compliance Knowledge
Personal Information
- Title: CASH APPLICATIONS | ACCOUNTS RECEIVABLE | PAYMENT PROCESSING | CUSTOMER ACCOUNT SUPPORT
- Driving License: Driver's License
Timeline
Relationship Banker
Regions Bank
07.2024 - 09.2026
Customer Service Representative
Gabe's Electronics / Tucker Appliance Repair
01.2023 - 07.2024
General Laborer
First Team Staffing
11.2018 - 01.2023
General Manager
CubeSmart
06.2018 - 11.2018
Customer Service Representative
Thorntons Gas Station
05.2015 - 08.2016
Skip Tracer
The Law Office of Bo Melton
01.2015 - 04.2015
Research Interviewer
Market Strategies
08.2014 - 12.2014
Childcare Giver
Donelson Early Learning Academy
01.2014 - 12.2014
High School Diploma -
McGavock High School