Adrian Alanis
San Jose,CA
Summary
Banking professional with 10+ years of experience handling account servicing, financial transactions, and day-to-day banking operations in fast-paced environments. Experienced in maintaining accuracy, following compliance procedures, resolving account issues, and working with sensitive financial information. Looking to transition into an operations or fraud-related role where i can apply my banking experience in a more process-focused position.
Overview
10
10
years of professional experience
Work History
Relationship Banker
First Tech Credit Union
Cupertino
11.2019 - Current
- Processed high-volume financial transactions while ensuring compliance with internal banking procedures
- performed account maintenance including account updates, closures, documentation review and service requests
- verified customer identity and documentation in accordance with KYC and fraud prevention procedures
- Investigated transaction discrepancies and coordinated with internal departments for issue resolution
- maintained accuracy when processing sensitive financial information and member account changes
- Escalated suspicious account activity and followed internal risk and compliance protocols
Relationship Banker
Bank of America
Aptos, California
01.2016 - 11.2019
- Processed account openings, maintenance requests, and financial transactions in compliance with banking policies
- Reviewed account documentation and verified customer information for account servicing and identity validation
- Assisted in resolving account discrepancies while maintaining transaction accuracy and regulatory compliance
Education
Watsonville High School
WatsonvilleSkills
- Banking operations
- Transaction processing
- Account maintenance
- Fraud detection and escalation
- Compliance review
- KYC verification
- ACH and wire transfer processing
- Payment processing
- Dispute resolution
- Risk assessment
- Account verification
- Documentation review
- Data entry accuracy
- Microsoft Excel
- Financial systems and banking software
- Problem solving
Timeline
Relationship Banker
First Tech Credit Union
11.2019 - Current
Relationship Banker
Bank of America
01.2016 - 11.2019
Watsonville High School