Quintin Hoover

• Conducted needs-based assessments for existing customers and prospects to strengthen relationships, enhance loyalty, and identify immediate and future financial opportunities.
• Facilitated the opening of new accounts and services, and lending applications for clients, ensuring accuracy, compliance, and a seamless customer experience.

• Assisted with banking, lending, investments, and home financing solutions.
• Protected client and bank assets in compliance with all regulatory, legal, and ethical requirements.

• Supported customers with personal banking needs while incorporating marketing promotions and programs to deliver strategic financial advice.
• Maintained client profiles through various business and (CRM) applications including Salesforce, FIS, and TPSS
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

• Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
• Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
• Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.