JOYCE SIDDALL
Silver Spring,MD
Summary
Experienced banking professional with over Ten years experience and strong skills in Business development,marketing and Lending background. Understands general accounting and finance concepts . Dependable banking professional who excels at processing high volume error-free transactions and meeting scorecard goals. Focused on continuous team development and bottom-line profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Sandy, UT
04.2022 - Current
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Modified, opened and closed customer accounts.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Opened and serviced accounts within authorized limits.
Tax Administrative Assistant
UNIGLOBE Financial Services LLC
Salt Lake City, UT
04.2020 - 03.2022
- Provide administrative support to the CEO and tax department, in a manner that optimise's client satisfaction
- Process and assemble tax returns, extensions and estimates
- Prepare correspondence, proofread and format documents using Microsoft word
- Work collaboratively to provide overflow and back up support for other team members
- Handle mail, calls and scheduling of CEO’s appointment.
Loan Officer/Loan Processor
Diamond Bank Plc
Lagos
01.2018 - 02.2020
- Initiate and manage business loans for Diamond bank's branches assigned to me within my region
- Recommend for approval,loans for various client base within specified limits
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Analyze applicants financial status ,credit and property evaluations to determine the feasibility of granting the loans
- Explain to customers the different types of loans and credit options that are available ,as well as the terms of those services
- Obtain and compile copies of loan applicants credit histories,corporate financial statements,and other financial information review and update credit and loan files
- Review loan agreements to ensure that they are complete and accurate according to policy
- Monitor loan accounts both onsite and offsite to avoid bad debt
- Negotiate payment arrangements with customers who have delinquent loans.
Business Account/Relationship Manager
Diamond Bank Plc
Lagos
10.2012 - 12.2017
- Marketing the banks products to small and large scale businesses as well as promoting banks services that may meet customers needs
- Profiling of customers who qualify for business loans based on existing banking relationship
- Initiate business loans for qualified customers ,follow through with the underwriting and approvals, then to closure
- Monitoring of the loan accounts both onsite and offsite to avoid bad debt.
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
- Achieved client loyalty through quality, productivity, service and proactive management.
Education
Bachelor of Arts - Banking And Finance
Anambra State University
AnambraSmall Business Banker Certification
American Bankers Association
Washington, DCSkills
- Financial statement review
- Organized
- Customer service-focused
- Relationship management
- Underwriting
- Credit analysis
- Loss Prevention
- Business Development
- Marketing and Sales
- Client Relations
- Risk Assessment
- Sales Follow-Up
Certification
- Small Business Banker -2022
- Mortgage Loan Origination -2022
- AML/CFT - 2019
- Cash Flow Lending - 2018
- Basic Marketing And Selling Skill -2012
Accomplishments
FINRA Exams:
.SIE(Securities Industry Essential)
.Series 66
Timeline
Relationship Banker
Bank of America
04.2022 - Current
Tax Administrative Assistant
UNIGLOBE Financial Services LLC
04.2020 - 03.2022
Loan Officer/Loan Processor
Diamond Bank Plc
01.2018 - 02.2020
Business Account/Relationship Manager
Diamond Bank Plc
10.2012 - 12.2017
Bachelor of Arts - Banking And Finance
Anambra State University
Small Business Banker Certification
American Bankers Association