Caitlin Peterson
Chicago,IL
Summary
Forward-thinking Sales and Service Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
13
13
years of professional experience
Work History
SR. ANCILLARY SALES AND SERVICE DELIVERY MANAGER
Avis Budget Group
2022.01 - Current
- Increased efficiency (+38% YOY) and team productivity by promoting operational best practices.
- Achieved sales goals and service targets by cultivating sales culture with internal and external management
- Performed detailed business analytics to cultivate deeper understanding and implementation of sales strategy.
- Successfully led teams of Revenue Managers, driving significant improvements in sales performance and achieving quarterly targets with Service Scores exceeding 70 points
SALES PERFORMANCE MANGER
Avis Budget Group
2014.01 - 2022.01
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues with 100% Area Training Completion
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers resulting in 25% Revenue Per Day growth
- Implemented systems and procedures to increase sales
BUSINESS DEVELOPMENT MANAGER
Avis Budget Group
2012.01 - 2014.01
- Negotiated and closed long-term agreements with new clients in assigned territory with 22% new business growth and 81% lead to account closure
- Established relationships with key decision-makers within customer's organization to brand promote growth and retention.
- Generated new business with marketing initiatives and strategic plans
Education
Bachelor of Science - Business Administration
Metropolitan University
Saint Paul, MN06.2025
Skills
- CRM Software
- Sales Presentations to C-Suite leadership
- Tableau Analytics
- Strategic Planning
- Revenue/Profit Management
Accomplishments
- Analyzed sales data to identify trends and opportunities for improvement
- Trained and coached Airport Managers & Operations Managers and members to enhance their performance and achieve goals, $19M portfolio
- 32% Revenue Improvement YOY in 2021 and 34% revenue growth in 2023
- Successfully identified new business opportunities resulting in a 22% increase in new business growth
- Collaborated with cross-functional teams to identify and address customer needs and challenges plus cost analysis and KPI management
Affiliations
- Board Member, Women's Leadership Mankato State University, MN
Timeline
SR. ANCILLARY SALES AND SERVICE DELIVERY MANAGER
Avis Budget Group
2022.01 - Current
SALES PERFORMANCE MANGER
Avis Budget Group
2014.01 - 2022.01
BUSINESS DEVELOPMENT MANAGER
Avis Budget Group
2012.01 - 2014.01
Bachelor of Science - Business Administration
Metropolitan University
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