Caitlin Reeves
Easley,SC
Summary
Proven to excel in high-volume dining environments, I leveraged strong multitasking and excellent communication skills at Applebees to enhance customer satisfaction and streamline operations. Adept at order accuracy and problem-solving, I consistently improved service efficiency and guest loyalty, showcasing a goal-oriented and adaptable mindset.
Overview
5
5
years of professional experience
Work History
Car Side to Go
Applebees
Easley, SC
08.2018 - 08.2020
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
- Utilized Software to record orders and special requests, relaying orders to kitchen staff.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling drinks
Hostess
Ruby Tuesday
Easley, SC
09.2015 - 09.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences
- Provided patrons with estimated waiting times during peak service hours.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Expanded Duty Dental Assisting
Tri County Technology Center
Pendleton, SC05.2018
Skills
- Strong multitasking
- Quick Learner
- Sense of urgency
- Adaptable mindset
- Order Accuracy
- Allergy awareness
- Food Preparation
- Cleanliness standards
- Efficient Packaging
- Goal-Oriented
- Flexibility
- Detail Oriented
- Sanitation Standards
- Money Handling
- Menu Memorization
- High-volume dining
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Active Listening
- Decision-Making
- Analytical Thinking
- Professional Demeanor
Timeline
Car Side to Go
Applebees
08.2018 - 08.2020
Hostess
Ruby Tuesday
09.2015 - 09.2018
Expanded Duty Dental Assisting
Tri County Technology Center