CAITLIN RIZOR
Findlay,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
On Road Supervisor
United Parcel Sevice
09.2025 - Current
- Trained drivers on route procedures, equipment use, and operational updates.
- Reviewed delivery data to identify delays, inefficiencies, and service issues.
- Coordinated delivery exceptions, package disputes, and customer service escalations.
- Communicated work assignments with center management to maintain consistent package flow.
- Resolved attendance, performance, and route concerns through direct coaching.
- Ensured accurate documentation for incidents, claims, and operational reports.
- Monitored safety compliance and corrected driving behaviors to support DOT and UPS standards.
- Supervised daily driver dispatch, route adherence, and on-road service performance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Reduced accidents and incidents by implementing effective coaching through Lytx, behavioral observations, and on road training.
- Participated in professional development opportunities, building new skills and staying current with Responsible Management Person (RMP) training .
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
On Road Supervisor
United Parcel Service
07.2023 - 09.2025
- Resolved customer and personnel concerns through direct engagement with supervisors to implement effective solutions.
- Managed hiring processes, conducted performance evaluations, and executed disciplinary actions to enhance team dynamics.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Mediated conflicts between workers and promptly addressed grievances in line with company policy to foster a positive work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Maintained records of daily operations including labor hours, equipment usage, and material consumption.
- Monitored safety compliance and corrected driving behaviors to support DOT and UPS standards.
- Supervised daily driver dispatch, route adherence, and on-road service performance and safety.
Feeder Dispatch Specialist
United Parcel Service
04.2022 - 07.2023
- Assigned drivers to optimal routes to enhance delivery efficiency and meet customer needs.
- Utilized software systems for effective movement coordination, planning, and scheduling.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Monitored hours-of-service requirements, maintaining accurate driving logs and documentation.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Dispatched drivers to fulfill daily delivery requirements for company customers, ensuring timely service.
Education
Master of Arts - Mental Health Counseling
Bowling Green State University
Bowling Green, OH05-2016
Skills
- Safety compliance
- Incident investigation
- Staff training
- Team leadership
- Time management
- Strong communication skills
Certification
- Designated Responder Training for Responsible Management Person (RMP) - February 2024
Timeline
On Road Supervisor
United Parcel Sevice
09.2025 - Current
On Road Supervisor
United Parcel Service
07.2023 - 09.2025
Feeder Dispatch Specialist
United Parcel Service
04.2022 - 07.2023
Master of Arts - Mental Health Counseling
Bowling Green State University
LEADERSHIP
Lead both hourly and part-time management for the last three years toward goals and through company changes.