Thomas R. Haynes
Moorestown,NJ
Summary
Results-driven professional with 35 years of experience in route optimization and staff training. Proven ability to enhance operational efficiency and ensure safety compliance while delivering exceptional customer service. Dynamic On Road Supervisor with extensive experience in logistics coordination and team leadership. Skilled in training, performance evaluation, and safety compliance, contributing to improved operational efficiency and enhanced customer satisfaction. Dedicated professional with a strong background in route planning and conflict resolution. Known for effective communication and time management skills.
Overview
38
38
years of professional experience
4
4
Certifications
Work History
On Road Supervisor
United Parcel Service, UPS
Lawnside, New Jersey
02.2005 - 08.2023
- Coordinated daily operations to optimize delivery routes and enhance efficiency across all service areas.
- Trained new employees on operational protocols, safety measures, and customer service standards.
- Managed staff schedules to ensure adequate coverage and minimize overtime expenses.
- Communicated with customers to resolve service issues and enhance overall satisfaction.
- Reviewed and analyzed delivery data to identify trends and improve route efficiency.
- Collaborated with local authorities to address road safety concerns and infrastructure improvements.
- Maintained accurate records of maintenance activities and safety compliance efforts.
- Developed work plans and schedules for crew members; monitored progress to ensure timely completion of tasks.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Maintained records of daily operations including labor hours, equipment usage, material consumption.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Utilized problem solving skills to resolve conflicts between employees or customers in a timely manner.
Driver
United Parcel Service, UPS
Lawnside, New Jersey
02.1986 - 08.2005
- Executed daily route planning to optimize delivery schedules and enhance efficiency.
- Monitored traffic conditions to adjust routes and minimize delays during deliveries.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Utilized GPS technology to navigate efficiently and accurately to delivery locations.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Education
Bachelor of Science - School of Business
Rutgers University
New Brunswick, New Jersey, NJ05-2001
Skills
- Route optimization
- Safety compliance
- Performance evaluation
- Customer communication
- Logistics coordination
- Time management
- Team leadership
- Problem-solving and conflict resolution techniques
- Transportation planning concepts
- Strong communication skills
- Staff training and development
- Pedestrian safety measures
Certification
NJILOA certified New Jersey High School Lacrosse official
Timeline
On Road Supervisor
United Parcel Service, UPS
02.2005 - 08.2023
Driver
United Parcel Service, UPS
02.1986 - 08.2005
Bachelor of Science - School of Business
Rutgers University