Antonio Pastucci
Jarrell,TEXAS
Summary
Dedicated professional specializing in safety compliance and operational excellence. Proven track record in managing team performance and enhancing customer service. Focused on driving measurable improvements in logistics operations.
Overview
5
5
years of professional experience
Work History
On Road Supervisor
UPS
Belton, Texas
10.2021 - Current
- Supervised daily operations of delivery routes and driver performance.
- Oversaw daily operations to ensure efficiency and compliance.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed team schedules and assigned tasks to optimize workflow.
- Coordinated schedules to ensure timely package deliveries across service areas.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures that met quality standards and improved service delivery.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented processes for efficient loading and unloading of packages.
- Monitored vehicle maintenance and reported issues to ensure compliance.
- Conducted inspections of delivery vehicles for safety and compliance standards.
- Educated new drivers on proper vehicle handling and safety measures. on safety protocols and proper vehicle handling.
- Communicated with dispatch to resolve delivery challenges in real-time.
- Assisted in resolving customer inquiries related to delivery services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Facilitated communication between departments to enhance collaboration.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated with sales, marketing, finance, and human resources to enhance operational efficiency.
- Monitored inventory levels and conducted regular audits for accuracy.
- Developed standard operating procedures for improved consistency.
- Resolved employee concerns and fostered a positive work culture.
- Organized employee schedules to ensure coverage, optimize workflow, and maintain inventory control.
- Assisted in the selection process for new personnel; conducted interviews and evaluated applicants' qualifications.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with team leaders on quality audits.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented safety protocols to maintain a secure work environment.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA12-1995
Skills
- Logistics management
- Route optimization
- Operational procedures
- Quality assurance
- Quality audits
- Safety compliance
- Driver training
- Inventory management
- Customer relationship management
- Employee training
- Team leadership
- Team building
- Problem solving
- Conflict resolution
- Customer service
Timeline
On Road Supervisor
UPS
10.2021 - Current
Bachelor of Arts - Criminal Justice
Temple University