Michael Lee
Centreville,MD
Summary
Logistics and operations management professional with a strong background in supervising teams and optimizing delivery processes. Proven success in mentoring employees, resolving operational challenges, and enhancing customer service through effective communication and problem-solving strategies.
Overview
1
1
Language
24
24
years of professional experience
Work History
On road supervisor
United Parcel Service
Landover, USA
06.2010 - 01.2026
- Supervised overnight delivery operations for over 70 employees, ensuring efficient driver dispatching.
- Designed optimized routes for assigned loops to improve customer service satisfaction.
- Motivated and mentored employees by providing essential tools to exceed company expectations.
- Developed action plans to address operational deficiencies in specific areas of concern.
- Investigated injuries and accidents, compiling detailed reports to identify root causes and prevention strategies.
- Communicated effectively with customers, delivering professional service while resolving concerns and complaints.
- Ensured compliance with safety methods and company standards for quality assurance.
Driver
United Parcel Service
Landover, USA
07.2005 - 05.2010
- Operated delivery vehicles to transport packages across designated routes.
- Ensured compliance with safety regulations and company policies during deliveries.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Communicated effectively with dispatch regarding route changes or delivery issues.
Part Time Local Sort Supervisor
United Parcel Service
Laurel, Maryland
11.2002 - 07.2005
- Supervised daily operations within local sorting facility.
- Ensured compliance with safety and operational standards.
- Trained new employees on sorting processes and procedures.
Package Handler
United Parcel Service
Laurel, Maryland
02.2002 - 11.2002
- Operated conveyor belts and scanning equipment to move packages.
- Loaded and unloaded delivery vehicles with accuracy and care.
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the loading dock area.
Education
Associate of Applied Science -
Montgomery College
Rockville, MD01-2002
Diploma -
Laurel High School
Laurel, MD01-1994
Skills
- Logistics management
- Route optimization
- Logistics software
- Excel proficiency
- Root cause analysis
- Task prioritization
- Schedule coordination
- Employee supervision
- Team leadership
- Interpersonal communication
Personal Information
Title: On Road Supervisor / Package Dispatch Supervisor
Languages
Korean
Native/ Bilingual
Timeline
On road supervisor
United Parcel Service
06.2010 - 01.2026
Driver
United Parcel Service
07.2005 - 05.2010
Part Time Local Sort Supervisor
United Parcel Service
11.2002 - 07.2005
Package Handler
United Parcel Service
02.2002 - 11.2002
Associate of Applied Science -
Montgomery College
Diploma -
Laurel High School