Caitlin Roberts
Sodus,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Personable and organized, with a knack for multitasking. Committed to ensuring smooth and efficient operations that enhance customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Baker/Barista
Imprint Coffeehouse
07.2025 - 11.2025
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Developed and refined recipes for various bread and pastry products.
- Implemented quality control measures to maintain product standards.
- Maintained cleanliness and organization of the baking area according to health regulations.
Child Food Program Specialist
Child Care Council, Inc.
08.2021 - 02.2025
- Reviewed and updated educational materials to ensure compliance with current nutritional guidelines.
- Conducted monitoring home visits to ensure compliance with federal record keeping requirements.
- Supported community outreach programs by delivering workshops and trainings on nutrition and wellness topics.
- Educated caregivers on the importance of proper nutrition and provided guidance for making healthier food choices.
- Coordinated additional grant programs.
- Instructed First Aid/CPR/AED Training courses to program staff and daycare providers.
City Manager
HotJot
02.2020 - 09.2021
- Cultivated sponsorships with related and partnering entities to enhance marketing goals.
- Developed and managed customer digital marketing strategies, including social media campaigns, to meet client goals and objectives.
- Supervised team of five content curators and monitored all app content.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Health, Nutrition & Safety Coordinator
Wayne County Action Program
07.2018 - 02.2020
- Monitored the implementation of state and federal health, nutrition, and safety requirements described in the Head Start Program Performance Standards.
- Supervised Food Service team spanning 7 different kitchen sites and ensured all meals served were in compliance with CACFP regulations.
- Ensured each Early Head Start and Head Start child received an annual physical examination and a dental examination as described in state and federal requirements.
- Assisted the nutrition consultant in preparing and implementing a plan for any child who had a nutrition concern including childhood obesity, malnutrition, and food allergies.
- Developed menus for all program children and staff, and shared information with appropriate staff to ensure health/safety/nutrition information was used to individualize child and family activities.
- Established and kept positive relationships with government regulators, residents, families, other area health care providers, physicians, and community at large.
- Counseled pregnant women on nutritional requirements and provided suggestions for healthy habits and nutritious meals.
- Improved the quality of training seminars and public health education materials.
- Conducted yearly required staff trainings.
- Enhanced awareness of health resources and worked to connect individuals with programs in Wayne County to help meet the needs of the family.
Operations Manager
Everyoung Natural Foods
01.2018 - 11.2018
- Directed all day-to-day operations of bakery facility to supply safe and enjoyable guest experience.
- Supervised staff and kept employees compliant with company policies and procedures.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
Manager/Cook/Cashier
Alton Pizza Shop
05.2017 - 10.2018
- Processed high-volume transactions efficiently and accurately in fast-paced environment.
- Managed kitchen workflow to ensure timely order completion and customer satisfaction.
- Implemented inventory control measures to maintain stock levels of ingredients and supplies.
Cafe Manager
Everyoung Natural Foods
05.2017 - 01.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, buying, and receiving.
- Developed promotional strategies to enhance product visibility and drive sales growth.
Server/Bartender
Abe's Waterfront Restaurant
05.2014 - 09.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy and timely delivery in fast-paced environment.
- Trained new staff on menu offerings and service protocols to ensure consistency.
- Collaborated with kitchen staff to streamline communication and improve efficiency.
Server/Bartender
Walk On's Sports Bistreaux
08.2013 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/ Bartender
Stegar Haus
05.2013 - 09.2016
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to tables.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Nutrition & Food Sciences
Louisiana State University
Baton Rouge, LA05-2017
Skills
- Exceptional customer service
- Teamwork and collaboration
- Excellent communication
- Data analysis
- Dietary assessment and nutrition education
- Critical thinking
- Training and mentoring
- Organization
Certification
- Red Cross First Aid/CPR/AED Instructor- 2024
- Red Cross Adult & Pediatric First Aid/CPR/AED Certified- 2024
- Creating Healthy Schools and Communities Certified Trainer
- Certified Workplace Wellness Specialist- 2019
Timeline
Baker/Barista
Imprint Coffeehouse
07.2025 - 11.2025
Child Food Program Specialist
Child Care Council, Inc.
08.2021 - 02.2025
City Manager
HotJot
02.2020 - 09.2021
Health, Nutrition & Safety Coordinator
Wayne County Action Program
07.2018 - 02.2020
Operations Manager
Everyoung Natural Foods
01.2018 - 11.2018
Manager/Cook/Cashier
Alton Pizza Shop
05.2017 - 10.2018
Cafe Manager
Everyoung Natural Foods
05.2017 - 01.2018
Server/Bartender
Abe's Waterfront Restaurant
05.2014 - 09.2017
Server/Bartender
Walk On's Sports Bistreaux
08.2013 - 05.2017
Server/ Bartender
Stegar Haus
05.2013 - 09.2016
Bachelor of Science - Nutrition & Food Sciences
Louisiana State University