Caitlin Seastrand
Seattle,WA
Summary
Dynamic Billing Specialist with expertise in insurance verification and EOB analysis at Mindful Therapy Group. Proven ability to resolve complex denial cases and enhance communication efficiency. Skilled in crafting precise email responses and training team members, fostering collaboration and ensuring compliance with industry standards. Committed to optimizing patient care through accurate claims processing.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Mindful Therapy Group
Seattle, WA
04.2023 - Current
- Reviewed and counted incoming emails and voicemails. Sorted and tagged communications into appropriate categories. Assigned tasks to team members for timely completion throughout the day.
- Assisted in creating email and patient portal templates for common situations and requests. Modified templates to better address specific scenarios. Drafted email responses for unique situations that arise less frequently.
- Assisted in training new team members on communication processes. Reviewed and composed emails for effective correspondence. Handled incoming and outgoing calls with clients, providers, and insurance companies.
- Assisted with escalated situations through email and phone communication. Handled escalated call transfers from team members. Managed complicated email threads that required additional support.
Insurance Verification Specialist
PillPack Pharmacy
Salt Lake City, UT
08.2018 - 10.2022
- Verified insurance eligibility and coverage for patients, ensuring accurate prescription claims processing.
- Reviewed patient records and insurance documents to identify discrepancies and resolve issues promptly.
- Collaborated with healthcare providers to obtain necessary authorizations for prescribed medications.
- Maintained detailed documentation of verification processes in electronic health record systems.
Education
General Studies
Utah Valley University
Orem, UTVisual Arts
Salt Lake Community College
Salt Lake City, UTSkills
General ledger management
ICD-10
Medicare
Medicaid
Private health insurance
HMO/PPO
TRICARE health insurance
Veterans Affairs (VA) health insurance
Workers' compensation
Centers for Medicare & Medicaid Services (CMS) billing regulations
EMR/EHR
Medical billing discrepancy resolution
Microsoft Outlook
Microsoft Teams
SharePoint
Timeline
Billing Specialist
Mindful Therapy Group
04.2023 - Current
Insurance Verification Specialist
PillPack Pharmacy
08.2018 - 10.2022
General Studies
Utah Valley University
Visual Arts
Salt Lake Community College