Caitlin Segundo
Los Angeles,CA
Summary
Licensed cosmetologist with 10+ years of experience in makeup artistry, skincare, and client relations, based in Los Angeles, CA. Proven track record in team support, client education, and daily store operations within fast-paced retail environments. Strong background in color theory, product chemistry, and Sephora's service culture. Seeking a full-time Coordinator position to contribute leadership, organization, and product expertise while driving team and performance and delivering exceptional guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Beauty Advisor
Sephora
Burbank, California
08.2022 - Current
- Deliver personalized beauty services and consultations to diverse clientele, enhancing customer loyalty.
- Exceed sales goals consistently through sales of high-value multi-world baskets.
- Mentored and educated beauty advisors on services offered at Sephora and effective client engagement strategies.
- Collaborate with brand partners to execute successful in-store promotional events.
FRONT DESK RECEPTIONIST
The Spa Sante and Salon
Pasadena, CA
04.2021 - 05.2022
- Greeted clients warmly and facilitated efficient check-ins, creating a welcoming and professional atmosphere.
- Handled high-volume phone inquiries, assisting with appointment scheduling, rescheduling, and cancellations.
- Enhanced client experience by offering complimentary beverages and ensuring comfort during wait times.
- Managed online bookings and processed digital payments using Milano software, maintaining accuracy and organization.
BEAUTY TEAM LEAD
Target
Azusa, CA
03.2019 - 01.2021
- Addressed client inquiries with professionalism and comprehensive knowledge of product lines.
- Delegated tasks to team members, enhancing productivity and ensuring efficient sales floor operations.
- Promoted guest loyalty program, driving customer retention and engagement.
- Processed transactions, returns, and exchanges accurately while managing cashiering responsibilities.
- Conducted regular inventory counts, resolving discrepancies to ensure stock accuracy and system integrity.
GUEST SERVICE TEAM LEAD
Target
Irvine, CA
04.2017 - 08.2018
- Resolved guest complaints with professionalism, providing prompt and effective solutions.
- Managed cash office operations, including handling cash, balancing drawers, and securing funds.
- Scheduled employee breaks and lunches to ensure compliance and maintain operational efficiency.
- Opened and closed registers, including self-checkout stations, ensuring accuracy for daily transactions.
Education
Associate of Science - COSMETOLOGY
Citrus College
Glendora, CA01.2022
Skills
- Bilingual in English and Spanish
- Product expertise
- Makeup application
- Sales strategy
- Inventory management
- Customer relationship management
- Communication skills
Certification
License in Cosmetology
Languages
- English
- Spanish
Timeline
Licensed Beauty Advisor
Sephora
08.2022 - Current
FRONT DESK RECEPTIONIST
The Spa Sante and Salon
04.2021 - 05.2022
BEAUTY TEAM LEAD
Target
03.2019 - 01.2021
GUEST SERVICE TEAM LEAD
Target
04.2017 - 08.2018
Associate of Science - COSMETOLOGY
Citrus College
Similar Profiles
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Nandini AluriNandini Aluri
Beauty Advisor at SephoraBeauty Advisor at Sephora
Brianna LopezBrianna Lopez
Sales and Services Coordinator at SephoraSales and Services Coordinator at Sephora
Arabella DoyenArabella Doyen
Sales and Service Lead at SephoraSales and Service Lead at Sephora
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)