Penelope Pichardo

• Built and maintained a loyal clientele through exceptional service and consistent follow-ups
• Delivered outstanding customer service to ensure client satisfaction and retention
• Upheld the cleanliness and organization of the studio to maintain a professional environment
• Proactively drove traffic to the studio for services when needed
• Contributed to maintaining our location’s top ranking in service performance within the district
• Generated up to $1,000 in sales following service appointments
• Handled client check-ins and check-outs efficiently and professionally
• Scheduled and booked various beauty services for clients
• Replenished and organized studio supplies to ensure smooth operations
• Performed a wide range of services including makeup applications, brow waxing, and facials

• Executed laser hair removal and operated with different lasers to learn how to effectively reduce hair on various skin types
• Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and beneficial experiences for our clients
• Performed/aided in consultations for patients before scheduling treatments.
• Advised clients on proper home-care regimens.
• Determined appropriate laser settings and techniques to deliver optimal treatments.
• Educated clients through consultations and procedures about laser hair removal.
• Operated as a salesperson to sell packages for laser hair removal.

• Worked to ensure a neat, and attractive sales environment, and assisted in the setup of visual displays
• Brought forth an energetic attitude and positive work ethic
• Maintained up to date knowledge of all retail promotions
• Promoted customer satisfaction by adhering to their needs and ringing them out when needed
• Offered coupons and special deals to increase the quantity of customer spending
• Assisted with purchases, locating items, and signing customers up for ‘The Place Reward Credit Card’