Summary
Overview
Work History
Education
Languages
Timeline
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Caitlin Shaw

Island Park

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and satisfaction while efficiently managing cash transactions. Recognized for building lasting customer relationships and consistently promoting sales through effective communication and service excellence.

Overview

5
5
years of professional experience

Work History

Server

Buffalo Wild Wings
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Assistant

U.S. Med Supply Corp
12.2023 - 01.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Hostess

Maliblue Oyster Bar
05.2023 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Concession Stand Attendant

Clearwater Beach Club
05.2020 - 08.2022
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
  • Increased sales by promoting special offers and upselling food and beverage items.
  • Managed time effectively during peak hours, prioritizing tasks to maintain excellent service levels for all guests.

Education

Bachelor of Science - Marketing

East Carolina University
Greenville, NC
05-2026

High School Diploma -

Long Beach High School
Lido Beach, NY
06-2022

Languages

English

Timeline

Server

Buffalo Wild Wings
09.2024 - Current

Sales Assistant

U.S. Med Supply Corp
12.2023 - 01.2024

Hostess

Maliblue Oyster Bar
05.2023 - 08.2023

Concession Stand Attendant

Clearwater Beach Club
05.2020 - 08.2022

Bachelor of Science - Marketing

East Carolina University

High School Diploma -

Long Beach High School

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Caitlin Shaw