Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Shratter

San Jose,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Front of House EmployeeMail Processing ClerkLine Cook

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: San Jose, CA, USMorgan Hill, CACupertino, CALos Altos, CASanta Clara, CA
Open to relocation: No

Important To Me

Paid sick leavePaid time offHealthcare benefitsWork-life balance

Summary

Dedicated front-of-house professional delivering exceptional customer service while enhancing guest experiences. Known for strong problem-solving skills and attention to detail.

Overview

10
10
years of professional experience

Work History

Front of House Employee

La Patisserie Bakery
04.2021 - Current
  • Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty- coordinated orders and customer concerns in-person, over the phone, and via email.
  • Managed front counter operations, ensuring efficient order processing, timely service, and accurate cash handling.
  • Trained and mentored new staff on best practices in customer interaction and product knowledge.
  • Performed opening and closing duties diligently, ensuring the bakery was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions, including clarification on custom design orders.
  • Assisted with decoration such as writing on cakes, small repairs, and simple fondant work.

Mail Processing Clerk

United States Postal Service, USPS
05.2020 - 04.2021
  • Operated high-speed mail processing equipment to ensure efficient sorting and distribution.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Processed and organized incoming mail for distribution to appropriate departments.

Line Cook

Nordstrom
07.2016 - 03.2020
  • Prepared high-quality dishes in accordance with menu specifications and restaurant standards.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Maintained cleanliness and organization of kitchen workspace to comply with health regulations.
  • Assisted in inventory management, monitoring stock levels and minimizing waste through proper FIFO rotation and quality checks.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.

Education

No Degree - Liberal Studies

San Jose State University
San Jose, CA

High School Diploma -

Carlmont High School
Belmont, CA

Skills

  • Strong work ethic
  • Customer service
  • Problem-solving
  • Basic math

Timeline

Front of House Employee

La Patisserie Bakery
04.2021 - Current

Mail Processing Clerk

United States Postal Service, USPS
05.2020 - 04.2021

Line Cook

Nordstrom
07.2016 - 03.2020

No Degree - Liberal Studies

San Jose State University

High School Diploma -

Carlmont High School

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Caitlin Shratter