Caitlin Shumaker
Noblesville,IN
Summary
Versatile Licensed Practical Nurse Supervisor with 3 years of experience acting as nursing leader, operational problem-solver and conflict manager. Oversees and optimizes clinic operations with self-directed and hands-on approach. Coordinates employee schedules and workflow to promote high-quality care. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Over 17 years of medical experience with a high degree of personal flexibility that performs well under pressure, offering expertise in multiple specialties.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Health Nurse
Fishers Health Department
10.2021 - Current
- Demonstrates excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Maintains inventory and par levels of vaccines, office, clinic, testing supplies.
- Completes communicable disease investigations and data entry in collaboration with the local health department and Indiana Department of Health
- Obtains insurance eligibility, coverage, benefits, and prior authorizations
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Reviews and maintains charts for completeness and compliance with EMR guidelines.
- Manages electronic medical records.
- Creates detailed registration, scheduling and documentation systems using CureMD Software
- IT Super User: Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes, diagnosed and resolved hardware and software issues. Facilitate and providing escalated technical support when needed.
- Prepared and administered over 120,000 COVID-19 vaccines at a mass vaccination site.
- Administered COVID-19 Rapid and PCR Tests.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Organized and managed pharmacy to maintain clean and orderly environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supervised and coached team of clinical staff
Licensed Practical Nurse
Franciscan Physician Network Breast And Melanoma Specialists
09.2018 - 08.2021
- Support registration intake, provide direct patient care, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections, and medications, phlebotomy, point of care testing and medication reconciliation
- Provide customer service to internal and external customers via phone, electronic communication, and in person
- Initiate and follow through on prior authorizations, referrals, and medication refills
- Completing referrals, prior authorizations, medication research, and other related duties
- Coordinate and schedule surgeries
- Prepare rooms sterile procedures and set up sterile field, assist with surgical procedures.
Licensed Practical Nurse
IU University Health: Diabetes and Endocrinology
06.2018 - 09.2018
- Triaged over 200 calls per day for a large physician practice.
- Patient intake charting for physician visits, testing and procedures
- Monitoring and tracking patients blood glucose levels and submitting abnormal/urgent messages to appropriate physicians.
- Point of Care Testing- phlebotomy, blood glucose testing, testosterone injections,
Licensed Practical Nurse
St. Joseph County Veteran Affairs: Podiatry
10.2017 - 06.2018
- Prepared patient charts by obtaining diagnostic studies, laboratory results, pathology, prior medical history for physician prior to patient appointment
- Obtained vital signs and reviewed medical history, medications, allergies, and history of present illness with patient and documents appropriately in electronic medical record
- Performed foot assessments, doppler testing, muscle strength test, monofilament testing and nail care for patient
- Performed wound dressing changes, casting applications and removal
- Triaged patient phone calls, communicates results of radiology tests, labs other testing to patient.
Licensed Practical Nurse-Global Float
The South Bend Clinic
02.2016 - 06.2018
- Global float nurse for Gastroenterology, Urology, General Surgery, ENT, Wound Care, Allergy and Asthma.
- Trained new employees in multiple roles and positions including Medical Assistant/LPN, Phone Triage, Procedure Scheduling, Prior Authorization Coordinator and Endoscopy/Colonoscopy Coordinator.
- Prepared patient charts by obtaining diagnostic studies, laboratory results, pathology, history, referrals, for physician prior to patient appointment
- Assisted physicians with chaperoning, examinations, and procedures .
- Nurse Skills: Removed/Inserted foley catheters, S/P tubes, removal of JP Drains, stitches, sutures, wound dressing changes, administers intramuscular and subcutaneous vaccine, medication and chemotherapy injections, allergy scratch testing, spirometry testing as ordered by physicians.
- Assisted clinic manager with employee scheduling and staffing issues.
- Member of the “Fix It Now” Team.
- Participated in the Lean project management and Sigma Six Program.
Licensed Practical Nurse
Chesapeake Surgical Specialists
03.2014 - 01.2016
- Cross-train new employees on triaging pre- and post-operative phone calls, EMR training, rooming patients for office visits and procedures for general, bariatric and colorectal surgery specialties.
- Prepared patient charts by obtaining diagnostic studies, laboratory results, pathology, history, referrals, for physician prior to patient appointments.
- Enhanced team efficiency and collaboration, assisting surgeons with various procedures, including suturing and wound care.
- Educated patients on proper post-operative care routines to reduce the likelihood of complications or readmissions.
Education
Practical Nursing - Nursing
Ivy Tech Community College
Elkhart, IN05.2010
Skills
- Patient Flow and Scheduling
- Staff Management
- Clinical and Pharmacy Operations Management
- Technical Troubleshooting
- Information Systems Development
- Expert Organizational Skills
- Critical Thinking and Problem Solving
Honors And Awards
- HomeTown Heroes Award from Primerica, 2021
- Recipient of the Lung Nursing Scholarship, 2008 - 2010
Certification
- Licensed Practical Nurse, 27065316A, 10/31/2024, Indiana, Compact State License
- American Heart Association BLS, AED, First Aid and Opioid Overdose Instructor, 12/31/2025
Electronic Medical Record Systems Experience
- EPIC
- Athena
- Zotec
- Quest
- Cerner
- Meditech
- McKesson
- LabCorp
- VistA
- NextGen
- EClinicalWorks
- CureMD
- NBS
- LimsNet
- VaxCare
Insurance Software Experience
- Availity
- Medicaid Provider Portal
- All Scripts
- All Major Private Insurance Company Provider Portals
- Optum
- Cover My Meds
Timeline
Public Health Nurse
Fishers Health Department
10.2021 - Current
Licensed Practical Nurse
Franciscan Physician Network Breast And Melanoma Specialists
09.2018 - 08.2021
Licensed Practical Nurse
IU University Health: Diabetes and Endocrinology
06.2018 - 09.2018
Licensed Practical Nurse
St. Joseph County Veteran Affairs: Podiatry
10.2017 - 06.2018
Licensed Practical Nurse-Global Float
The South Bend Clinic
02.2016 - 06.2018
Licensed Practical Nurse
Chesapeake Surgical Specialists
03.2014 - 01.2016
Practical Nursing - Nursing
Ivy Tech Community College
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