Caitlin Smart
Eau Claire ,WI
Summary
Accomplished Manager and Bartender with a proven track record at Famous Dave's Bar-B-Que, excelling in customer service and team leadership. Enhanced customer satisfaction and team performance through effective conflict resolution and multitasking. Skilled in POS system operation and Excel, adept at driving productivity and maintaining high-quality service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Famous Dave's Bar-B-Que
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- I maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bartender
Famous Daves BBQ
11.2022 - Current
- Served high customer volumes during special events, Days, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shifts, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- I Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Applied Science - Business Management
Chippewa Valley Technical College
Eau Claire, WI05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Multitasking
- Problem-solving
- Point of sale (POS) system operation
Certification
- Supervisory Management, Chippewa Valley Technical College 2024, May
- Leadership Development, Chippewa Valley Technical College 2024, May
- Business Associate, Chippewa Valley Technical College 2024, May
Military
Wisconsin Army National Guard: March 2017- Current
Job: Unit Supply Specialist, Heavy Equipment Operator
One-year deployment to Afghanistan
- Managed and maintained inventory for critical supplies, ensuring accuracy and readiness in a high-pressure environment.
- Coordinated the distribution of materials and equipment to support mission operations, meeting strict deadlines.
- Streamlined supply chain processes to optimize efficiency and reduce downtime.
- Developed strong organizational and communication skills while collaborating with diverse teams in a multicultural setting.
- Adapted quickly to challenging situations, demonstrating problem-solving abilities and attention to detail.
- Utilized Microsoft Excel daily for inventory tracking and data management, ensuring accurate records and efficient supply operations.
- Created detailed reports and documentation using Microsoft Word, supporting clear communication and operational planning.
Timeline
Manager
Famous Dave's Bar-B-Que
12.2023 - Current
Bartender
Famous Daves BBQ
11.2022 - Current
- Supervisory Management, Chippewa Valley Technical College 2024, May
- Leadership Development, Chippewa Valley Technical College 2024, May
- Business Associate, Chippewa Valley Technical College 2024, May
Associate of Applied Science - Business Management
Chippewa Valley Technical College
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