Caitlin Smith
Franklin,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Barista
The Fainting Goat Coffee Co.
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista/Shift Leader
Frothy Monkey
04.2022 - 01.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cashier
Publix
09.2019 - 05.2021
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Arts - Graphic Design
Columbia State Community College
Franklin, TN05.2025
Skills
- Team Player
- Cash Handling
- Adaptable and Flexible
- Point of sale operation
- Barista Training
Timeline
Barista
The Fainting Goat Coffee Co.
01.2024 - Current
Barista/Shift Leader
Frothy Monkey
04.2022 - 01.2024
Cashier
Publix
09.2019 - 05.2021
Associate of Arts - Graphic Design
Columbia State Community College
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