Caitlin Soeun
Clarksville,TN
Summary
Highly motivated individual with exceptional organizational and time management skills and a strong work ethic. A strategic-thinking Lead Generator with a great personality and hands-on experience setting up appointments and meeting sales goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Lead Generator
Coolray Heating And Air
Clarksville, TN
06.2023 - 01.2024
- Researched potential leads to identify key decision makers within target organizations.
- Collaborated with new customers to give details about company offerings.
- Achieved established sales targets by generating new customer accounts.
- Assisted with marketing campaigns to drive lead generation initiatives.
Retail Sales Associate
7 Eleven Gas Station
Clarksville, TN
02.2023 - 06.2023
- Provided product information and answered customer questions.
- Created price tags and merchandise signs for new items.
- Stocked shelves with merchandise according to company standards.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Answered questions about current promotions and resolved issues according to store policies.
- Calculated pricing, applied discounts and collected payments to process transactions.
Customer Service Representative
Sagility Health
Hopkinsville, KY
08.2022 - 01.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Sales Associate
Plato's Closet
Clarksville, TN
06.2021 - 09.2021
- Created price tags and merchandise signs for new items.
- Stocked shelves with merchandise according to company standards.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Processed returned merchandise according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with finding the right product for their needs.
Barista
Starbucks
Spartanburg, SC
05.2020 - 02.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Created promotional displays for advertising special events or promotions at the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
GED -
Greater Lowell Technical High School
Tyngsboro, MA06-2021
Skills
- Skilled in Excel
- Customer Needs Assessment
- Lead Generation
- Telephone and Email Etiquette
- Verbal and Written Communication
- Active Listening
- Customer Inquiry and Response
- Attention to Detail
- Customer Service
- Sales Pitches
- Relationship Building
- Time Management
- Complaint Resolution
- Performance-Driven
- Phone Etiquette
Languages
Khmer
Native/ Bilingual
Timeline
Lead Generator
Coolray Heating And Air
06.2023 - 01.2024
Retail Sales Associate
7 Eleven Gas Station
02.2023 - 06.2023
Customer Service Representative
Sagility Health
08.2022 - 01.2023
Retail Sales Associate
Plato's Closet
06.2021 - 09.2021
Barista
Starbucks
05.2020 - 02.2021
GED -
Greater Lowell Technical High School
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