Caitlin Sosa
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both customer service and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing healthy business relationships.
Overview
9
9
years of professional experience
Work History
Consumer Experience Specialist Lead
Nike
New York, NY
03.2015 - 04.2021
- Trained new employees regarding company operations, policies and services.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assisted upper management with recruiting, onboarding and training seasonal associates to develop a productive team with excellent product knowledge.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Developed merchandising strategy to efficiently display all up to date items and maintain selling floor standards.
Assistant Athletic Director
Purchase College Athletics
Purchase, NY
02.2013 - 04.2016
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Encouraged youth board to participate in opportunities to positively socialize, participate, and experience fun morale boosting activities.
- Encouraged a safe environment with services and developmental activities.
- Collaborated and help manage multiple lacrosse based camps for a range of different age groups across Purchase and neighboring towns.
- Provided commentary and energized attendees at all home games.
Education
Bachelor of Science - Sociology & Gender Studies
SUNY Purchase
Purchase, NY06.2016
Skills
- Strategic planning
- Employee training
- MS Office Suite
- Customer relations development
- Event Planning
- Zendesk Support
- Social Media Marketing
- Staff Management
- InMoment
- Google Adwords
- Adobe Photoshop
- Google Suite proficiency
- Recruiting
- Conflict Resolution
Internships
Lead Member of Mentors in Violence Prevention Program
- Organized community events as well as college-based events via social networking applications,emails, etc.
- Engaged and organized college community events regarding inter-personal violence.
- Hosted public speaking events (Take back the night & Midterm Meditations
Timeline
Consumer Experience Specialist Lead
Nike
03.2015 - 04.2021
Assistant Athletic Director
Purchase College Athletics
02.2013 - 04.2016
Bachelor of Science - Sociology & Gender Studies
SUNY Purchase
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