Caitlin Stalder
Dover,OH
Summary
Practice Manager of Operations with a proven track record in enhancing productivity and ensuring efficient task completion. Expertise in operational management, financial oversight, and staff development, leading to streamlined clinic operations. Strong leadership and communication skills foster team cohesion and prioritize patient-centric care. Dedicated to process improvement and implementing innovative solutions to boost efficiency in healthcare environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Aultman Health Foundation
Dover, OH
02.2023 - Current
- Implemented process improvements to enhance operational efficiency and workflow.
- Collaborated with medical teams to streamline communication and patient management.
- Actively participated in marketing efforts such as attending health fairs or creating materials aimed at increasing awareness about the practice's services.
- Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.
- Provided guidance on human resources matters such as recruiting new employees, evaluating performance reviews.
- Participated in strategic planning sessions with executive team members to develop long-term plans for growth.
Physician Office Coordinator
Cleveland Clinic Union Hospital
Dover, Ohio
07.2018 - 01.2023
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Collaborated closely with staff and providers to effectively smooth and improve office operations.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Coordinated in-office and off-site testing for high volume of daily patient samples.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Labeled patient samples, double-checking information for accuracy.
Emergency Room Technician
Cleveland Clinic Union Hospital
Dover, Ohio
03.2010 - 07.2018
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Applied and educated patients on orthopedic devices like crutch walking.
- Triaged patients to award priority to patients with more severe complications.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Restocked supplies kept in patient rooms to maintain optimal levels.
Education
Medical Assistant Certificate
National Association For Health Professional
02.2019
Respiratory Therapy
Stark State College
Canton, OHSkills
- Budgetary Planning
- Epic, Meditech, and office management software
- Team Building
- Complex Problem Solving
- Microsoft Office
- Customer Service
- Team Leadership
- Staff Scheduling
- Handling Complaints
- New Hire Orientation
- Time Management
- Office Equipment Management
- Inventory Management
- Understands Medical Procedures
- Catheter Change and Preparation
- Wound Care and Irrigation
- HIPAA Compliance
- Advanced Anatomy Knowledge
- Venipuncture and Phlebotomy
- Critical Thinking
- Routine Laboratory Testing
- Cleaning and Sanitizing
- Operating EKG Equipment
- Appointment Scheduling
- Updating Medical Records
- Multitasking and Prioritization
- Medication Administration
- Check-In and Check-Out Procedures
- Clear Communication
Certification
- Basic Life Support
- Nationally Registered Certified Medical Assistant
Education and Training
other,other
Timeline
Practice Manager of Operations
Aultman Health Foundation
02.2023 - Current
Physician Office Coordinator
Cleveland Clinic Union Hospital
07.2018 - 01.2023
Emergency Room Technician
Cleveland Clinic Union Hospital
03.2010 - 07.2018
Medical Assistant Certificate
National Association For Health Professional
Respiratory Therapy
Stark State College