Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Swan

Glendale,Arizona

Summary

Diligent Product Manager offering 3 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying product gaps or new opportunities to maximize revenue. Driven and determined with proven history of many successful product launches.

Overview

5
5
years of professional experience

Work History

Product Manager

Openforce
07.2021 - 10.2023
  • Prioritize all feature requests against bugs/gaps in the product in order to build out a reliable roadmap used across internal teams.
  • Documented detailed epics and user stories in Jira with all specifications/guardrails/testing scenarios for every feature.
  • Worked with development/QA teams to work features through sprints using Agile methodologies.
  • Developed product documentation in Confluence to communicate upcoming features or bug fixes to internal and external teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Overhaul/complete modernization of an entire product (API supported with brand new designs).
  • In-depth interviews and communication with internal and external stakeholders (software is B2B).
  • Run all daily/weekly scrum ceremonies.

Enterprise Technical Support

Openforce
01.2019 - 07.2021
  • Technical support for in-house B2B software
  • Triage and confirm bugs, escalate to development team
  • Quality Assurance testing for bug fixes, full manual testing of QA and UAT environments for production deploys
  • IT Technical support
  • Full onboarding of new employees
  • Manage and maintain user access to internal software (internal & external)
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Enrollment Specialist

Openforce
07.2018 - 01.2019
  • Client specific customer support
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Direct contact with clients and their contractors for streamlined onboarding.
  • Updated, entered and reviewed customer data.
  • Extensive training of in-house software to internal and external teams.
  • Reviewed statistic enrollment data and prepared reports.

Education

Deer Valley High School
Glendale, AZ
2010

Skills

SDLC

User Story Development

Agile Methodologies

Waterfall

Kanban

Documentation

Training Materials/Live Training

Quality Assurance

Timeline

Product Manager

Openforce
07.2021 - 10.2023

Enterprise Technical Support

Openforce
01.2019 - 07.2021

Enrollment Specialist

Openforce
07.2018 - 01.2019

Deer Valley High School

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Caitlin Swan