Hi, I’m
Geethan Rajkumar
Summary
Product Manager with 3+ years building LLM-powered platforms and enterprise SaaS products across financial services and B2B2C ecosystems. Shipped products that generated $1M+ in measurable value by leading cross-functional teams of 8 to 15 across engineering, ML, design, and compliance.
Overview
3
years of professional experience
Work History
Citi Private Bank
Product Manager
12.2024 - Current
Job overview
- Shipped 2 major releases on schedule with $1M+ in risk mitigation value by owning a 12-month roadmap across 12 engineers and 5 organizations, using design alternative reviews to sequence trade-offs against platform priorities.
- Defined LLM guardrail requirements, including confidence thresholds, human-in-the-loop overrides, and audit logging with ML Team by leading automation vs regulatory compliance discussions and securing Legal and Compliance sign-off before kickoff.
- Grew case resolution throughput by 30% by taking an LLM diagnostic capability from proof of concept to production, owning the evaluation framework, acceptance criteria, and staged rollout plan.
- Cut analyst time to engage from 4 hours to 90 minutes by defining requirements for a real-time anomaly detection pipeline, leading precision and recall trade-off reviews, and setting false positive thresholds against operational cost.
- Established AI category KPIs, including override rate, hallucination rate, and case-outcome quality, then built Tableau dashboards for weekly executive reviews, surfacing 3 or more model gaps per retraining cycle.
- Coordinated GTM readiness across 95+ private wealth clients by aligning Marketing, Operations, and Compliance on phased launch sequencing and release criteria.
- Improved delivery efficiency by 40% by implementing SAFe practices across engineering teams, prioritizing user stories, and removing cross-team blockers before sprint planning.
Accenture, India
Product Manager
01.2022 - 08.2023
Job overview
- Delivered $500K in ARR and grew the active user base by owning the end-to-end product lifecycle for a B2B2C platform across 3 verticals, covering RICE prioritization, GTM execution, and post-launch retention for 10 + enterprise clients.
- Drove a 25% engagement lift and 18% cross-sell improvement by partnering with ML Engineering to deploy a personalization model on Azure ML, defining precision, recall, and AUC targets across a 3-phase production rollout.
- Directed delivery of a cloud-native platform integrating OAuth2, microservices, and REST APIs, increasing deployment velocity and reducing engineering rework by 30%.
- Ran 6 A/B experiments on onboarding flows using Optimizely that boosted completion by 28%, cut time-to-first-value from 11 to 7 days, and reduced early churn.
- Lifted platform adoption by 22% by running 15 stakeholder interviews to map JTBD across 3 personas, translating findings into 8 roadmap decisions, and deprioritizing 3 low-ROI features.
Accenture, India
Product Coordinator
05.2021 - 12.2021
Job overview
- Reduced cycle time by 15% by scaling Agile delivery across 5 teams using SAFe, authoring 200+ user stories in Jira with acceptance criteria, and resolving dependency conflicts before sprint planning.
- Shipped 11 UX fixes in 2 sprints after analyzing behavioral funnels in Hotjar and Google Analytics, reducing funnel drop-off by 22% and lifting core activation task completion by 31%.
- Ran user discovery sessions with 8 participants alongside UX and Business Analysts, synthesizing findings into personas and journey maps that shaped 5 backlog decisions, establishing a research cadence that the team adopted as standard practice.
Education
San Jose State University
Master of Science from Engineering Management
12.2024
Sri Krishna College of Engg & Technology
Bachelor of Engineering from Civil Engineering
05.2021
Skills
- Roadmapping
- SDLC
- User Stories
- Backlog Management
- Agile/Scrum
- RICE
- MoSCoW
- OKRs
- Business Case Development
- A/B Experimentation
- GTM Strategy
- User Research
- JTBD
- UAT
- JIRA
- Confluence
- Figma
- Miro
- LLM Integration
- Prompt Engineering
- Model Evaluation
- Agentic Workflow Design
- Generative AI
- Claude API
- OpenAI API
- Azure ML
- NLP
- Notebook LM
- Cursor
- Tableau
- Power BI
- Mixpanel
- Amplitude
- Google Analytics
- SQL
- Python
- Excel
- Salesforce
- REST APIs
- Microservices
- OAuth2
- Adobe Experience Cloud
- Audit Logging
Certification
- Generative AI (Anthropic)
- SAFe 6 Product Manager
- SAFe 6 Practitioner
- Lean Six Sigma Green Belt (SJSU)
Skills
Roadmapping, SDLC, User Stories, Backlog Management, Agile/Scrum, RICE / MoSCoW, OKRs, Business Case Development, A/B Experimentation, GTM Strategy, User Research, JTBD, UAT, JIRA, Confluence, Figma, Miro, LLM Integration, Prompt Engineering, Model Evaluation (Precision / Recall / AUC), Agentic Workflow Design, Generative AI, Claude API, OpenAI API, Azure ML, NLP, Notebook LM, Cursor, Tableau, Power BI, Mixpanel, Amplitude, Google Analytics, SQL, Python, Excel (Intermediate), Salesforce, REST APIs, Microservices, OAuth2, Adobe Experience Cloud, Audit Logging
Personal Information
Availability: Open to Relocation
Timeline
Product Manager
Citi Private Bank
12.2024 - Current
Product Manager
Accenture
01.2022 - 08.2023
Product Coordinator
Accenture
05.2021 - 12.2021
San Jose State University
Master of Science from Engineering Management
Sri Krishna College of Engg & Technology
Bachelor of Engineering from Civil Engineering