Spencer Trotman
New York,NY
Summary
Agile | Scrum | Salesforce | Zendesk | JIRA | PowerBI | SQL | API Integration| AI Machine Learning | Figma
Overview
6
6
years of professional experience
Work History
Product Manager
Rediq
01.2022 - 01.2025
- Analyzed program performance offer consultative advice on business solutions, increasing market penetration by 25% within the first year
- Developed internal and external user guide documentation for product releases enhancing customer adoption and onboarding time
- Implemented a customer feedback loop that reduced churn by 15% and boosted NPS by 20 points within six months
- Collaborated with UX/UI teams to enhance user experience, leading to a 99% customer satisfaction rate
- Utilized data-driven insights to identify key market segments, resulting in a 25% increase in conversion rates and a 20% improvement in retention within the first year of product launch
- Collaborated with cross-functional stakeholders to ensure deliverables are met, manage escalations, and participate in key business project initiatives
- Prioritized product backlog, managed roadmap, conducted market research and competitor analysis resulting in two industry-first features
Product Support Coordinator
RedIQ
06.2019 - 01.2022
- Utilized Salesforce Service Cloud for ticket tracking and client communication to resolve issues and diagnose product bugs
- Orchestrated the processing of over 4,000 monthly financial statements for clients underwriting to analyze improvements needed in the platform
- Oversaw a processing team of 30 analyst to ensure that document processing remains accurate throughout data migration as a QC analyst
- Conducted analysis and generated reports as needed on multifamily financial documents such as rent rolls, T-12's/P&L's, and valuation models to ensure platform efficiency
- Maintained a 4.8/5 client satisfaction on CSAT surveys that was used to assess engagement strategies
Education
MBA - Business Analytics
University of Massachusetts
Lowell, MA01-2025
Bachelor of Arts - Communications
Buffalo State University
Buffalo, NYSkills
- Cross-functional Leadership
- Stakeholder Engagement
- Go-to-Market Strategy
- Sprint Planning
- Omnichannel
- Daily Standup's
- A/B Testing
- Roadmapping
- Product Lifecycle
- User-Centric Approach
- Data Analysis
- UX/UI Design Principles
Timeline
Product Manager
Rediq
01.2022 - 01.2025
Product Support Coordinator
RedIQ
06.2019 - 01.2022
MBA - Business Analytics
University of Massachusetts
Bachelor of Arts - Communications
Buffalo State University
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