Caitlin Thomas
North Little Rock,AR
Summary
Motivated customer service professional with experience in payment processing, resolving customer concerns, and resolving issues with professionalism and a smile.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Associate
Rock City Mobile Repair
Little Rock, AR
05.2026 - Current
- Assisted customers with mobile device intake and repair.
- Processed payments and service transactions while maintaining accurate records.
- Documented work orders accurately, and updated customer contact information when relevant.
- Purchased and transported parts for cell phones when needed for repairs
- Verified incoming devices for damage and tested repaired devices for defects before returning them to the customer and processing payment.
Associate
Julay Cellular
Little Rock, AR
11.2025 - 04.2026
- Assisted customers with mobile device intake, capturing service details and repair priorities.
- Verified incoming devices for damage, accessories, and service readiness before repair.
- Supported technicians by preparing tools, parts, and devices for diagnostic review.
- Documented work orders accurately, updating repair status and customer contact information.
Customer Service Representative
Domino's Pizza
Draper, UT
02.2021 - 10.2025
- Processed incoming orders over the phone and in-store through POS by accurately entering items and handling payment.
- Resolved customer concerns promptly and with professionalism while adhering to company guidelines for handling customer complaints.
- Coordinated with team members to ensure timely order preparation, expediting, and delivery.
- Verified that orders were correct before being put in the oven or received by customers, reducing mistakes in toppings, sides drinks, and special instructions.
Education
High School Diploma -
American Fork High School
American Fork, UT12-2018
Skills
- Data Entry
- Organization
- Payment Processing
- Computer skills
- Attention to detail
- Time management
- Customer service
Certification
BBP Certification
Timeline
Associate
Rock City Mobile Repair
05.2026 - Current
Associate
Julay Cellular
11.2025 - 04.2026
Customer Service Representative
Domino's Pizza
02.2021 - 10.2025
High School Diploma -
American Fork High School