Caitlin Urquhart
Rhinelander,WI
Summary
Proven Vet Tech with a solid background at Animal Health Care Center, adept in patient monitoring and team communication. Enhanced clinic efficiency through meticulous medical record-keeping and lab procedures. Demonstrated ability to improve patient care standards and educate pet owners, ensuring a high level of animal welfare and client satisfaction. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Vet Tech
Animal Health Care Center
03.2023 - Current
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, urinalysis, and fecal examinations for accurate diagnoses.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Educated pet owners on preventative care measures to promote optimal animal health long term.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
Kennel Staff Assistant
The Kennel Club
05.2013 - 06.2018
- Supported pet owners during difficult times by providing compassionate care to their pets during boarding stays or end-of-life transitions.
- Assisted in maintaining records of animals'' medical history, vaccinations, and special needs to provide personalized care.
- Ensured a clean and safe environment for animals by regularly disinfecting kennels and surrounding areas.
- Facilitated smooth reunions for returning pet owners by ensuring animals were clean, well-groomed, and ready for pick-up at designated time.
- Delivered exceptional customer service to pet owners by addressing concerns, answering questions, and updating on pet's wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
No Degree - General Education
Nicolet Area Technical College
Rhinelander, WIHigh School Diploma -
Crandon High School
Crandon, WI05.2010
Skills
- Team Communication
- Reception duties
- Laboratory procedures
- Medical record-keeping
- Appointment Scheduling
- Vaccine administration
- Euthanasia Procedures
- Client Education
- Controlled Substance Management
- Ear sample collection
- Medication Labeling
- Medical History Collection
- Supply Restocking
- Sanitation protocols
- Nail Trimming
- Patient Positioning
- Vaccination
- Anal sac expression
- Clear Communication
- Patient Charting
- Drug Inventory Management
Timeline
Vet Tech
Animal Health Care Center
03.2023 - Current
Kennel Staff Assistant
The Kennel Club
05.2013 - 06.2018
No Degree - General Education
Nicolet Area Technical College
High School Diploma -
Crandon High School
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