Cheri Bocek
Rhinelander,WI
Summary
Experienced Center Manager with a background in overseeing daily operations, managing staff and ensuring optimal customer service. Strengths include strategic planning, team leadership and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Center Manager
Family Health Center
Rhinelander, WI
05.2021 - Current
- Oversaw oral surgery and dental center operations, ensuring efficient service delivery.
- Implemented new software programs to enhance workflow management.
- Supervised 20 to 65 employees, maintaining high standards of productivity.
- Mentored employees and new managers, fostering professional growth.
- Applied Huron leadership and business practices to improve operational strategies.
- Cultivated trusting relationships with patients, staff, and providers.
- Empowered team to improve patient access through strategic initiatives.
- Guided team in mastering de-escalation techniques for conflict resolution.
Store Manager
Walgreens
Rhinelander, WI
09.2007 - 05.2021
- Coached Store Managers on best practices across 10 locations.
- Directed district meetings to enhance team collaboration.
- Analyzed operational statements to identify efficiency opportunities.
- Led store employees in a fast-paced environment.
- Reviewed scheduling, payroll, and inventory to meet budget targets.
- Directed pharmacy teams for successful immunization clinics.
- Managed recruitment, interviewing, onboarding, and training of new employees.
- Organized over 50 community events and received Governor's Award for supporting people with disabilities.
Education
Bachelor of Arts - Communication
University of Wisconsin, Stevens Point
Stevens Point, WISkills
- Operational management
- Workflow optimization
- Employee supervision
- Patient relationship management
- Strategic planning
- Team mentoring
- Recruitment and onboarding
- Software implementation
- Business development
Certification
- BLS
Timeline
Dental Center Manager
Family Health Center
05.2021 - Current
Store Manager
Walgreens
09.2007 - 05.2021
Bachelor of Arts - Communication
University of Wisconsin, Stevens Point
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