Samantha Stephens Matte
Denham Springs,LA
Summary
Dynamic leader with a proven track record at Cavender’s Western Outfitters, excelling in operational management and effective leadership. Spearheaded initiatives that significantly enhanced productivity and sales, showcasing exceptional organizational skills and sales strategy development. Mastered the art of workforce development, driving team performance to new heights.
Overview
14
14
years of professional experience
Work History
Center Manager
European Wax Company
Baton Rouge, LA
06.2024 - Current
- Center Manager over Wax Specialist and Guest Service Associates
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Meeting Cosmetology board requirements and cleaning standards
- Led crisis management efforts, ensuring minimal disruption to center operations.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established customer service standards for the center and monitored performance of staff against those standards.
Store Manager
Starbucks
Baton Rouge, LA
09.2022 - 06.2024
- Store manager over 30 partners
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed team by hiring and training
- Processing HR paperwork and claims
- Passing monthly and Quarterly ECO inspections
Store Operations Manager
Cavender’s Western Outfitters Corporate Office
Tyler, Texas
02.2021 - 09.2022
- Store Operations Management role over 93 store managers of daily operations
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Making sure all store managers hit payroll and sales plan goals for the fiscal year
- Reporting for the COO and owners of the company how their stores are in align with the yearly fiscal targets
- Implemented successful business strategies to increase revenue and target new markets. Opening new stores in out of state markets.
- Complied reports for the buying department so they knew the inventory levels in all the stores
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with other departments within the organization to ensure smooth business operations.
Store Manager
Cavender’s Western Outfitters
Denham Springs, La
11.2013 - 02.2021
- Managed 30+ employees
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Maintained accurate records of employee performance reviews.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
Office Manager
Dr. Doan ENT
Hammond, Louisiana
08.2011 - 11.2013
- Office Manager for ENT/ Plastic Surgeon
- Developed and implemented office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Dealing with insurance companies to get prior authorizations for surgeries for the clinic
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Coordinated with insurance companies to verify coverage of services rendered.
Patient Coordinator
Baton Rouge Orthopedic Clinic
Baton Rouge, Louisiana
03.2011 - 08.2011
- Checking in the patients for a 15+ Orthopedic clinic
- Checking insurance information, preparing medical records and medical billing coding
- Dealing with billing and approving of medical insurances
- Processed referrals from primary care providers for specialist consultations or treatments.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Bachelor of Science - Family and Consumer Science, Nutrition
Southeastern Louisiana University
Hammond, LA07.2008
Cosmetology License
Aveda Inc.
Covington, LA05.2001
National Pharmacy Technician Board
06.2010
Skills
- Operational Management
- Human Resources Management
- Marketing
- Public Speaking Proficiency
- Effective Leadership
- Organizational Skills
- Operational Planning
- Microsoft Office Proficiency
- Effective Sales Techniques
- Sales Strategy Development
- Workforce Development
- Sales management
- Business development
- Performance evaluation experience
Awards And Organizations
- Management awards for meeting sales goals, payroll and contests
- Dean’s list at Southeastern Louisiana University
- President’s List at Southeastern Louisiana University
- SAFCS Student Association of Family and Consumer Science
- Received award as a Key Volunteer for the Marine Corps.
Timeline
Center Manager
European Wax Company
06.2024 - Current
Store Manager
Starbucks
09.2022 - 06.2024
Store Operations Manager
Cavender’s Western Outfitters Corporate Office
02.2021 - 09.2022
Store Manager
Cavender’s Western Outfitters
11.2013 - 02.2021
Office Manager
Dr. Doan ENT
08.2011 - 11.2013
Patient Coordinator
Baton Rouge Orthopedic Clinic
03.2011 - 08.2011
Bachelor of Science - Family and Consumer Science, Nutrition
Southeastern Louisiana University
Cosmetology License
Aveda Inc.
National Pharmacy Technician Board
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