SIMONE VORTERS
On Demand Urgent Care Group/Vybe Urgent Care
Philadelphia,PA
1
Certification
17
years of professional experience
Results-oriented professional skilled in strategic planning, team leadership, and operational efficiency. Known for optimizing resources, resolving challenges, and fostering collaboration to drive continuous improvement. Committed to aligning team efforts with organizational goals and delivering impactful results.
Work History
Center Manager
8 Months- Directed daily clinic operations to maintain patient flow and service consistency.
- Implemented process improvements to reduce wait times and streamline patient intake.
- Supervised staff scheduling, coverage, and productivity across urgent care shifts.
- Monitored compliance with clinical policies, safety standards, and regulatory requirements.
- Coordinated training and onboarding for front desk and clinical support teams.
- Resolved patient concerns and service issues to improve experience and retention.
- Managed inventory ordering and supply control to support uninterrupted clinic operations.
- Analyzed operational performance and identified opportunities for efficiency and cost control.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Processed payroll for employees as part of sound human resources and financial management strategies.
OPERATIONS PARTNER
2 Years 7 Months- Acted as resource for Care Model, detailing clinical and service contributions, workflows, and objectives.
- Contributed to operations playbook, enhancing consistency of processes across centers.
- Supported maintenance and distribution of standard operating procedures to ensure compliance.
- Promoted adherence to processes through training and guidance on operating procedures.
- Advocated for service and clinical team cohorts in developing care team tools.
- Facilitated new center openings by traveling to locations for vendor account setups. to support center openings through central preparatory efforts, such as vendor account setups and delivery coordination.
- Served as liaison to central Clinical Operations Project Management team, interpreting new center activation processes and troubleshooting issues.
- Championed and managed facility setup for both clinical and service operations.
- Championed completion of center readiness checklist, connecting pending items to ensure successful handoff to Practice Manager.
- Served as a service team leader for the new center, in-clinic training, and as an advocate for continued learning.
- Trained service team members on post-opening new center training
Preceptor
2 Years 2 Months- Managed onboarding processes for staff, facilitating new employee orientation and scheduling to enhance integration.
- Supervised laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
- Provided subject matter expertise to enhance training program and skill development for medical assistants.
- Evaluated staff to identify knowledge gaps and conduct thorough assessments.
- Evaluated staff to identify knowledge gaps, conducting assessments to inform targeted training initiatives.
MEDICAL ASSISTANT
2 Years 2 Months- Interviewed patients to obtain medical history, chief complaints, and vital signs, ensuring accurate and comprehensive records for clinical assessments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assisted with diagnostic testing by collecting and packaging biological specimens, supporting accurate laboratory analysis and patient care.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests, facilitating timely treatment and communication.
- Performed preliminary physical tests to accurately record results in patient history summary.
ALLIED HEALTH INSTRUCTOR
1 Year 6 Months- Provide comprehensive instruction to students in the online Medical Assistant Program
- Maintained accurate records of student grades and attendance to support academic integrity
- Assisted students in course selection and academic planning
- Participated in campus and departmental meetings to contribute to program development and collaboration
ALLIED HEALTH INSTRUCTOR
3 Years 1 Month- Provide comprehensive instruction to students in the Medical Assistant Program
- Maintained accurate grades and attendance to support student progress and accountability
- Guided students in academic planning to achieve educational goals
- Participated in campus and departmental meetings to contribute to program development and collaboration
ONCOLOGY MEDICAL ASSISTANT/SUPERVISOR
8 Years 10 Months- Oversaw and managed 20+ clinical support staff in daily patient care activities
- Assisted Nurse Manager in streamlining daily operational functions to enhance workflow
- Developed and implemented process improvement plans to enhance patient care efficiency
- Identified process improvement plans
- Educated staff on state and federal statutes, rules, and regulations
- Participated in facility surveys and inspections
- Fostered high staff morale and retention through effective communication, prompt problem resolution, and proactive supervisory practices
- Maintained equipment and supplies for quality patient care and safety
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Administered knowledge and competency assessments for certification level training
- Assigned specific work areas to employees based on their skills and availability, scheduled staff breaks, and authorized overtime
Education
Associate's Degree - Allied Health
Skills
Compliance management
Performance improvement
Operational excellence
Clinical supervision
Staff training
Team development and coaching
Integrity in operations
Service-oriented mindset
Relationship building
Operational excellence
Certification
- Certified Clinical Medical Assistant - National Healthcare Association
- 2009
- CPR Certified - American Heart Association
Timeline
Center Manager
On Demand Urgent Care Group/Vybe Urgent Care
03.2026 - CurrentRead More
OPERATIONS PARTNER
Oak Street Health
03.2024 - 10.2026Read More
Preceptor
Oak Street Health
01.2022 - 03.2024Read More
MEDICAL ASSISTANT
Oak Street Health
01.2022 - 03.2024Read More
ALLIED HEALTH INSTRUCTOR
Fortis College
01.2021 - 07.2022Read More
ALLIED HEALTH INSTRUCTOR
Allstate Career School
12.2018 - 01.2022Read More
ONCOLOGY MEDICAL ASSISTANT/SUPERVISOR
Thomas Jefferson University Hospital
02.2010 - 12.2018Read More
Pennsylvania Institute of Technology
Associate's Degree from Allied Health
Read More