Sarah Witty
Martinsville
Summary
Results-driven Office Manager with a strong background in financial and operational leadership. Expertise in process improvement and policy enhancement to optimize workflows, increase productivity, and maintain high service quality. Committed to managing daily operations and ensuring compliance with industry regulations, fostering customer satisfaction and operational integrity.
Overview
17
17
years of professional experience
Work History
Center Manager
CleanSlate Outpatient Recovery
Greenwood
03.2025 - Current
- Managed day-to-day operations of center, including staffing, scheduling, budgeting, inventory control, and customer service, ensuring smooth workflow and high satisfaction.
- Oversaw compliance with regulatory standards and safety procedures.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Guided team members in resolving difficult customer situations, maintaining high standards of customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Evaluated job performances of team members regularly through feedback sessions.
- Managed staff schedules and coordinated training programs.
- Supervised daily operations of outpatient recovery center.
- Collaborated with healthcare providers to refine treatment plans, enhancing patient care outcomes.
Executive Director
Hickory House Recovery
Greenfield
04.2018 - 03.2025
- Oversaw daily operations for residential treatment facility, ensuring adherence to Joint Commission and ISDH standards to support quality care.
- Managed budgets and resource allocation across multiple recovery initiatives to optimize financial health.
- Managed licensing and certification applications, including renewals, to sustain operational legitimacy and facilitate uninterrupted service delivery.
- Facilitated staff recruitment, training, and performance evaluations to cultivate a high-performing team aligned with organizational goals.
- Established efficient workflows, monitored productivity, and implemented modifications for enhanced effectiveness.
- Evaluated program effectiveness, providing recommendations for continuous improvement.
- Tracked expenses and reconciled accounts to uphold accurate and compliant financial records.
- Directed maintenance requests and general upkeep of facility to ensure safety and functionality.
Substitute Teacher
MSD Martinsville
Martinsville
01.2016 - 01.2018
- Supported students of all ability levels in developing lifelong learning skills and effective study habits.
- Adapted multiple lesson plans across subjects to meet diverse student needs.
- Maintained accurate attendance records and assignment sheets to ensure compliance with school policies.
Outpatient Surgery Scheduler
Indiana University Health Morgan Hospital
Martinsville
01.2015 - 01.2016
- Scheduling patients and providing pre/postsurgical education.
- Streamlined patient check-in processes by verifying insurance and submitting forms to nursing team.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Organized physical files and digitized records for quick updating and retrieval by authorized team members.
- Provided clerical support by managing a wide range of routine and special requirements.
Front Office Assistant
Community Health Network
Indianapolis
01.2009 - 01.2015
- Managed phone inquiries, addressing customer questions and scheduling appointments efficiently.
- Ensured timely verification of insurance benefits for patient procedures and appointments to facilitate seamless service.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Cross-trained staff across front office positions, enhancing flexibility and ensuring adequate staffing.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Colonial Christian School
Indianapolis, IN05-2003
Skills
- Human resources management
- Payroll management
- Compliance management
- Performance evaluation
- Regulatory knowledge
- Cost management
- Financial oversight
- Financial management
- Workflow optimization
- Process optimization
- Team leadership
- Staff training
- Problem solving
- Adaptability to change
- Conflict resolution
- Detail-oriented and dependable
Timeline
Center Manager
CleanSlate Outpatient Recovery
03.2025 - Current
Executive Director
Hickory House Recovery
04.2018 - 03.2025
Substitute Teacher
MSD Martinsville
01.2016 - 01.2018
Outpatient Surgery Scheduler
Indiana University Health Morgan Hospital
01.2015 - 01.2016
Front Office Assistant
Community Health Network
01.2009 - 01.2015
High School Diploma -
Colonial Christian School