Candice J. Norris
Citrus Heights,USA
Summary
Expertise in banking operations and customer service, leading team training and implementing process improvements that enhance service delivery. Managed daily operations, ensuring compliance while effectively resolving customer inquiries to maintain high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Banking Center Specialist/Banking Center Manager
Community West Bank
Roseville, California
06.2013 - Current
- Performed record keeping, clerical tasks, transaction processing, and customer service, both over the phone and in-person, to ensure smooth operations.
- Addressed public inquiries in a timely manner at the front desk.
- Provided administrative, clerical, and customer service support for the Community Development Department.
- The City of Citrus Heights, centrally located in the greater Sacramento region, is a largely developed residential community of approximately 88,000 in population spanning 14 square miles. The City incorporated on January 1, 1997 with the goal of providing enhanced services to improve the quality of life for the residents of Citrus Heights.
- Managed daily banking operations and ensured compliance with regulations.
- Led team meetings to discuss performance and customer service strategies.
- Oversaw staff training and development for improved service delivery.
- Resolved customer inquiries and issues to maintain satisfaction levels.
- Implemented process improvements for operational efficiency within the branch.
- Developed and implemented strategies to increase customer satisfaction and retention rates.
- Resolved customer complaints promptly and efficiently, maintaining professionalism to foster customer trust and loyalty.
Customer Service Manager
River City Bank
Roseville, California
02.2010 - 06.2013
- Managed customer service operations for a financial institution.
- Developed training programs for customer service representatives.
- Resolved complex customer inquiries and escalations effectively.
- Collaborated with teams to enhance customer satisfaction initiatives.
- Analyzed customer feedback to identify service improvement areas.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
High School Diploma -
Camden High School
San Jose, CA06-1976
Skills
- Transaction processing
- Compliance management
- Customer relationship management
- Operational efficiency
- Staff training
- Performance analysis
Timeline
Banking Center Specialist/Banking Center Manager
Community West Bank
06.2013 - Current
Customer Service Manager
River City Bank
02.2010 - 06.2013
High School Diploma -
Camden High School