Summary
Overview
Work History
Education
Skills
Timeline
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Madelynn Grimes

Bedford,IN

Summary

Proven track record of enhancing customer satisfaction and profitability at Jackson County Bank through effective cross-selling and resolution of complex issues. Skilled in money handling and customer service, demonstrated the ability to maintain meticulous financial records and foster strong customer relationships. Achieved high satisfaction ratings by prioritizing accuracy and timely completion of tasks.

Overview

7
7
years of professional experience

Work History

Banking Center Associate II

Jackson County Bank
02.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
  • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing cistomer trust in the bank's capabilities.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Online Personal Shopper

Walmart
02.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cold Bar/ Bakery Bar Attendant

Golden Corral
02.2017 - 02.2020
  • Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
  • Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
  • Demonstrated adaptability when faced with unexpected changes or challenges in daily operations, ensuring smooth transitions without compromising quality or efficiency.

Education

High School Diploma -

Bedford North Lawrence High School
Bedford, IN
05.2019

Skills

  • Money Handling
  • Cash counting
  • Transaction Processing
  • Listening and Comprehension
  • Sales and Cross-Selling
  • Data Entry Efficiency
  • Attention to Detail
  • Data Entry
  • Customer Service
  • Reliable and Responsible
  • Vault Monitoring

Timeline

Banking Center Associate II

Jackson County Bank
02.2023 - Current

Online Personal Shopper

Walmart
02.2020 - Current

Cold Bar/ Bakery Bar Attendant

Golden Corral
02.2017 - 02.2020

High School Diploma -

Bedford North Lawrence High School

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Madelynn Grimes