Benita Jones
Baltimore,MD
Summary
Hello, My name is Benita Jones. I'm a Detail oriented team player with strong organizational skills and the ability to handle multiple projects with accuracy. I'm seeking a fulltime position that allows me to utilize my interpersonal and customer service skills. I have excellent time management and problem solving skills as well. I'm an organized and dependable woman who's successful at managing multiple priorities with a positive attitude. I'm reliable, adaptable and can handle all responsibilities in a timely manner to meet team goals.
Overview
24
24
years of professional experience
Work History
Center Manager
Ace Cash Express
06.2021 - 05.2024
- As a store manager I multitask in a very fast paced environment, I answered high volumes of calls daily, serviced over 100 customers and addressed their needs, addressing concerns and complaints in a professional timely manner
- Increased employee success with personalized training programs and ensuring a supportive work environment
- Implemented cost saving measures to reduce expenses while maintaining highquality services for customers
- Joined in on the recruitment and hiring processes to ensure a skilled workforce capable of meeting center objectives.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for Corporate.
- I handled large amounts of currency daily and process direct deposits, debit card transactions and much more
- I paid numerous bills for customers and cashed checks
- balanced safe of up to $100,000 and ran two POS systems that each held up to $10,000 daily.
- Ensured compliance with all company regulations, maintaining a safe and secure environment for staff members and customers.
- Trained and guided team members to maintain high productivity and performance. I recently gaind HR duties such as helping store employees with resources and counseling for stress and anxiety management
- I also handle all chelrical duties of my stores such as data entree, opening new accounts, faxing, copying, selling different company products while also keeping track of store goals, and I strive to rise above them
- These were just a few of my duties
Receptionist
Q&Sons Detailing
02.2018 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled appointment scheduling in a timely manner reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies and inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks at once and meeting deadlines
Paraprofessional
Regeneration Project
09.2013 - 03.2017
- As a classroom aid I worked alongside Teachers to help assist students with basic life skills and core subjects such as math, reading comprehension and writing
- I kept written documentation of their daily learning progress as well as behavior and worked to reach all IEP goals
- I went above and beyond by partnering alongside a team of social workers & mental health specialists to better insure my students' success.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs
- Enhanced student support by delivering one on one and small group assistance in various subjects
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress
- Supported special education teachers in implementing accommodations and modifications for students with different learning needs.
- Assisted in the administration of standardized testing while assessing each students performance levels
- provided academic support and mentoring during afterschool programs
- Provided valuable feedback on instructional practices, contributing to the improvement efforts of Teachers
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Behavioral Specialist,
Change Health Systems
09.2005 - 06.2013
- As a behavioural specialist I worked one on one with students to insure that they had the core skills needed to conduct themselves appropriately in social settings and did not harm themselves or others
- I partnered with teachers to modify class assignments and other daily routines to ensure my students had the proper accommodations for their best chance at successfully completing class assignments with joy
- I also assisted my students in need of special attention with personal tasks with needs such as feeding, toiletry, getting dressed, eating & more.
Administrative Assisstant
University Of Maryland Medical Center
08.2003 - 09.2004
- As an administrative assistant I handled client inquiries and performed tasks for the hospital such as data entry, general organization of information and patients personal information. I also handled large volumes of calls and worked as a support system for grieving families.
- Maintained up-to-date knowledge of industry best practices to maintain efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies to maintain adequate stock levels.
Cashier/Customer service & Stock
Rite Aid
06.2000 - 10.2002
- I provided quick answers to questions asked by customers
- I resolved customer service complaints in a positive manner to ensure a well structured work environment
- I stocked shelves, freezers & completed any other task provided by my supervisor
- I also balanced two a cash drawers
Education
General Education -
Fredrick Douglas Highschool
Skills
- Management
- Employee compliance
- Handling high volumes of calls
- Data entry
- Customer service
- Sales
- Multitasking
- Organization
- Safe balancing
- Register keeping
- Communications
- Leadership
- Flexible schedule
- High availability
- Training
- Financial Reporting
- Operations Oversight
- Sales proficiency
- Staff Leadership
- Facility Maintenance
- Sales expertise
- Training Coordination
- Staff Development
- Account Management
- Operations Management
- Compliance Monitoring
- Customer Service Management
- Employee Development
- Sales Tracking
- Inventory Management
- Revenue Generation
- Customer Retention
- Reliability
- Effective Communication
Additional Information
Thank you so much for considering me for this position.
Timeline
Center Manager
Ace Cash Express
06.2021 - 05.2024
Receptionist
Q&Sons Detailing
02.2018 - 05.2021
Paraprofessional
Regeneration Project
09.2013 - 03.2017
Behavioral Specialist,
Change Health Systems
09.2005 - 06.2013
Administrative Assisstant
University Of Maryland Medical Center
08.2003 - 09.2004
Cashier/Customer service & Stock
Rite Aid
06.2000 - 10.2002
General Education -
Fredrick Douglas Highschool