HANNAH MORANT
Houston,TX
Overview
16
16
years of professional experience
Work History
Center Manager
European Wax Center
Portland, Oregon
04.2023 - 10.2024
- Act as the general manager / operations manager of European Wax Center Manage and oversee all aspects of studio operations. Operations manager duties include ensuring a high level of service, and execution of organizational standards.
- Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
- Manager a team of 10-15 people
- Minding the details, delivering exceptional guest service while ensuring processes and policies are followed in a fun, professional environment.
- Keeping up with weekly, monthly, and yearly KPIs for Wax Specialist and front desk team.
- Assuring that all sanitation standards are kept.
- Being a Team player for the District by assisting with other Managers when needed.
- Driving Sales for Wax Specialist and Front desk team
- Assisting with Marketing events
- Ordering monthly supplies for the Center
- Dealing with Customer service Issues, keeping guests satisfied and ensuring they rebooked and would come in on a regular basis
- Responsible for weekly inventory
- Responsible for all interviewing and hiring for the Center
Business Manager
Massage Envy
Houston, Tx
04.2021 - 03.2022
- Responsible for all monthly goals for the front desk staff and myself
- Motivated and coached sales team on membership sales.
- Met with the regional director to ensure everything was up to code for our OSR.
- Ensured everyone was in a healthy and safe environment.
- Deal directly with customers by answering queries, attending to them when customers enter the spa and orienting them of spa services and products sold by the spa.
- Supervise staff and troubleshoot any staff related issues.
- Ensure all spa operations are in full compliance with local health and safety codes.
- Making Therapies schedules.
- Ensuring sales goals are met each month.
- Practice exceptional customer service and make sure all employees are doing the same.
- Participate in and promote marketing activities.
- Communicate regularly and efficiently with the spa manager and management on all operational aspects.
Studio Director
Amazing lash Studio
Houston, Tx
01.2019 - 04.2021
- Act as the general manager / operations manager of the Amazing Lash Studio: Manage and oversee all aspects of studio operations. Operations manager duties include ensuring a high level of service, and execution of organizational standards.
- Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
- Sales management duties include management and motivation to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
- Assists Franchisee in setting and achieving membership and retail sales goals
- Consistently creates a friendly environment for our guests by greeting, assisting, and quickly responding to customer questions and needs
- Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
- Provides strong leadership / management presence
- Maintains quality service by enforcing organization standards
- Coaches and trains sales associates / customer service and esthetician and cosmetologist staff on the sales and operations process Manages sales associates / customer service and esthetician and cosmetologist staff and schedules
- Inventory management
- Maintains an impeccable and clean studio
Business Manager
Massage Envy
Houston, Tx
09.2017 - 12.2018
- In charge of all monthly goals for the front desk staff and myself
- Motivated and coached sales team on membership sales.
- Met with the regional director to ensure everything was up to code for our OSR.
- Ensured everyone was in a healthy and safe environment.
- Deal directly with customers by answering queries, attending to them when customers enter the spa and orienting them of spa services and products sold by the spa.
- Supervise staff and troubleshoot any staff related issues.
- Ensure all spa operations are in full compliance with local health and safety codes.
- Making Therapies schedules.
- Ensuring sales goals are met each month.
- Practice exceptional customer service and make sure all employees are doing the same.
- Participate in and promote marketing activities.
- Communicate regularly and efficiently with the spa manager and management on all operational aspects.
Area Supervisor
Aquatic Advisors
Humble, TX
07.2015 - 09.2017
- Supervisor for North Territory managing 12 pools and up to 35 lifeguards per day
- Making sure that the pools were cleaned and maintained daily by keeping in contact with maintenance workers always. Being on call for emergencies during all pool business hours.
- Point of contact for residents to maintain satisfaction for neighborhoods.
- Organizing group functions and events for each neighborhood.
- Making schedules using the WhenToWork system.
- Assisting with biweekly payroll.
- Meeting with the HomeOwners Association once a month.
- In charge of staffing.
- Assisting with negotiations for new contracts.
Spa Director
Planet Beach
Houston, TX
10.2011 - 06.2015
- Maintain accurate member and employee records by following suggested filing guidelines. Routine updating and maintenance is suggested.
- Create and maintain a monthly Spa Schedule at least one week prior to the beginning of each month to include all training objectives, staff meetings, marketing and promotion initiatives as well as equipment maintenance events. Set, communicate and monitor individual sales goals for all employees on a monthly, weekly and daily basis Hold all employees accountable for executing prospecting responsibilities and not negotiable Quadrant Marketing. Monitor efforts documented in prospecting binder and from traffic counts. Monitor the closing percentage and percent to goal
- Update personal Consultant Prospecting/Client binders weekly to ensure proper use of prospecting duties and for the Spa Director to review. This includes but is not limited to: new member follow up procedures, new guest tracking. Do what is reasonably necessary to ensure that all personal goals and team goals are met.
- Complete all daily and weekly goal documents as directed by Spa Director. This may include phone tracking documents, closing percentage, Daily Game Plan and any others as directed by Spa Director.
- Of all employees and discuss action plans to continuously improve performance using Individual Development Plans at least once per month.
- Provide creative ideas to keep the employees motivated and focused on meeting and exceeding goals. Attend regularly scheduled meetings with Franchisee & management team prior to weekly staff meeting to collaborate on agendas and discussion topics.
- Submit payroll bi-monthly to Franchisee for approval. Once approved, report payroll information to payroll processor. Maintain the highest standards of cleanliness throughout the spa including lobby area, service rooms, restrooms and any other areas to ensure superior customer service and sanitation expectations are exceeded.
- Enforce all daily, weekly and monthly maintenance requirements with responsible employees. Ensure all employees are practicing proper data entry for all guests, members and clients at all times.
- Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft. Perform monthly EFT billing duties, by the 1st of each month with the assistance of the Asst Spa Director. These duties include but are not limited to processing credit card and check drafts, cancellation and freeze requests, following up on billing inquires, delinquent accounts, etc.
- Review override reports to ensure all employees are exercising proper caution when servicing members and selling products
Spa Consultant
Planet Beach
Houston, TX
02.2009 - 10.2011
- Execute proper register methods when ringing up services and entering usage of services.
- Ensure all guests and members sign in on the appropriate registration form.
- Generate a minimum of 30 new leads by obtaining name, phone number and email address and have them visit the spa per shift. Ensure that a minimum of 5 guest passes are returned to the spa with new guests per week.
Education
High School Diploma -
Bellaire High School
Bellaire, TX05-2007
Skills
- Persuasive negotiator
- Dependable
- Management
- Sales proposal creation
- Sales Associate of the Year Award(2011)
- Strategic account development
- Reliable
- Strong interpersonal skills
- Excellent communication skills
- Positive outlook
- Motivated team player
- Energetic and driven
- Flexible
- People-oriented
Timeline
Center Manager
European Wax Center
04.2023 - 10.2024
Business Manager
Massage Envy
04.2021 - 03.2022
Studio Director
Amazing lash Studio
01.2019 - 04.2021
Business Manager
Massage Envy
09.2017 - 12.2018
Area Supervisor
Aquatic Advisors
07.2015 - 09.2017
Spa Director
Planet Beach
10.2011 - 06.2015
Spa Consultant
Planet Beach
02.2009 - 10.2011
High School Diploma -
Bellaire High School