Brandon Gentry
Mansfield
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems.
Overview
15
15
years of professional experience
Work History
Center Manager
Lincare
05.2024 - Current
- Oversee and manage the daily operations of the durable medical equipment center.
- Develop and implement strategies to drive business growth and increase profitability.
- Lead and motivate the team of employees to ensure high levels of productivity and customer satisfaction.
- Monitor and analyze financial data to make informed business decisions.
- Maintain a thorough understanding of the durable medical equipment industry and keep up to date with any changes or developments.
- Ensure compliance with all company policies and procedures, as well as federal and state regulations.
- Develop and maintain relationships with key stakeholders, including healthcare providers, insurance companies, and suppliers.
- Address and resolve any customer or employee concerns in a timely and professional manner.
Create and maintain a positive and inclusive work environment for employees. - Develop and implement training programs for employees to ensure a high level of knowledge and expertise in durable medical equipment.
- Collaborate with other departments within the company to streamline processes and improve overall efficiency.
- Stay up to date with industry trends and make recommendations for process improvements.
- Prepare and present reports to upper management on center performance and areas for improvement.
- Continuously seek opportunities for growth and expansion within the durable medical equipment market.
Sales Representative
Lincare
04.2023 - 05.2024
- Responsible for generating leads, fostering lasting relationships with physicians and healthcare professionals, and achieving monthly sales targets within the local market
- Utilized data-driven sales strategies to identify and pursue prospective leads
- Met and exceed monthly sales goals by engaging with new and existing referral sources
- Maintained a consistent and impactful sales presence throughout the designated territory
- Facilitated educational in-services with referral sources to highlight and promote Lincare's comprehensive product categories
- Deliverd comprehensive clinical followup and patient reporting to existing referral sources
Case Manager Extender
OhioHealth Mansfield Home Division
12.2021 - 03.2023
- Works collaboratively with all interdisciplinary staff internal to OhioHealth and also external organizations to achieve timely, cost efficient and effective management of patient care.
- Performs insurance verification, works towards obtaining pre-authorization and data entry of patient information, triages phone calls, and directs calls appropriately, documents status changes, and performs charge reconciliation.
- Ensures high quality organization skills, and maintains high quality customer service oriented care while expressing good communication skills when interacting with all team members and patients.
- Assists in the coordination and processing of all incoming referrals, completes patient reorders and assists patients in troubleshooting equipment troubles.
- Schedules patients for appointments for equipment fitting and other miscellaneous DME fittings.
Production Supervisor/Maintenance Coordinator
Tavens Packaging
04.2017 - 11.2021
- Supervised 29 employees consisting of members of the production line and shipping and receiving department, ensuring to develop a high quality product for the consumer.
- Maintained and handled purchasing of supplies and building materials for repairs (i.e, roof repairs/parking lot repairs).
- Assisted and coordinated with planning and execution of preventative maintenance programs, repairs, and property renovations.
- Responsible for purchasing all necessary components and equipment for company operations.
- Demonstrates high quality supervisor skills by ensuring that all employees are complying with safety standards and working efficiently while meeting customer specifications and following industry standards.
- Ensures timely completion of all customer orders, accurate and timely flow of information through documentation and maintaining thorough records while updating all members of the production team.
- Attended, actively participated, and completed multiple production leadership courses including 5S and Lean Implementation.
Packaging Equipment Operator
McElroy Packaging
11.2016 - 04.2017
- Operated packaging equipment.
- Delivered high quality customer service by completing all customer orders based upon order specifications.
- Demonstrated high quality interpersonal and communication skills while working with various team members of production in order to develop a high quality product for the consumer.
Shift Leader
Buckeye Container
03.2011 - 11.2016
- Actively participated in the setup and processing for the manufacturing of corrugated containers.
- Performed all duties with machine operations.
- Verified orders and assessed for quality.
- Experienced with frequent forklift and warehouse operations.
- Acted as shift leader and assisted in running production as needed.
- Operates yard dog with 53 foot trailers for shipping and receiving on a daily basis.
Education
High School Graduate -
Waynedale High School
Apple Creek, Ohio01.2011
Skills
- Microsoft 365
- Safety procedures
- Management
- Customer service
- Knowledge of medical terminology
- Financial reporting
- Operations oversight
- Staff hiring
- Sales management
- Team supervision
- Compliance monitoring
- Facility management
Timeline
Center Manager
Lincare
05.2024 - Current
Sales Representative
Lincare
04.2023 - 05.2024
Case Manager Extender
OhioHealth Mansfield Home Division
12.2021 - 03.2023
Production Supervisor/Maintenance Coordinator
Tavens Packaging
04.2017 - 11.2021
Packaging Equipment Operator
McElroy Packaging
11.2016 - 04.2017
Shift Leader
Buckeye Container
03.2011 - 11.2016
High School Graduate -
Waynedale High School