CAITLIN VAN GELDER
Public Administrator
Yarmouth Port,MA
Let's all focus on improving ourselves and improving the world we live in, not feeding into all this negativity and giving it attention to reinforce it.
Anthony Spaulding
Summary
Compassionate and empathetic professional public administrator with analytical background and desire to improve lives. Adept at interpersonal interactions with stakeholders as well as management of projects, budgets and contracts and strategic planning. Eager to work for an organization with a mission-based philosophy and dedication to public service.
Overview
1
1
Language
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Director of Operations
Moving Forward, Inc.
Hyannis, MA
02.2019 - Current
- Collaborated with co-founders to establish programs and secure funding.
- Submitted bids multiple state contracts with 100% award rate.
- Website design and social media management, as well as oversight of IT services, to successfully market to new clients and develop management processes.
- Provide direct support of clients in day and employment services with high levels of satisfaction demonstrated.
- Payroll, HR, quality assurance, and other administrative duties performed to ensure successful operation of new company, evidenced by continued operation through first 2 years.
Director of Operations
Transitions Centers, Inc
South Yarmouth, MA
10.2014 - 02.2019
- Designed and implemented new programming such as Student Services, Individual Supports, and Deaf Services.
- Oversaw aspects of all departments, including Day, Employment, Student, Transportation, and Deaf Services. Met quarterly and annual objectives for efficacy, efficiency, and access.
- Supervised up to 5 employees each in 4 departments.
- Managed contractors and oversaw outsourced services, such as I.T. and marketing. Met annual objectives while adhering to annual budget.
- Assisted Senior Director with quality management to prepare for audits from state and private agencies Implemented organization systems for case management, receiving highest levels of accreditation, including 2 consecutive ratings from CARF international at level only 3% of organizations receive.
Manager
Transitions Centers, Inc
South Yarmouth, MA
11.2012 - 10.2014
- Supervised employees providing employment supports to adults with autism, intellectual disabilities, and mental health issues.
- Managed caseload assignments, wrote and edited reports, and ensured all billing goals were met.
- Created and implemented career plans and individual service plan goals per standards set by government funding agencies such as Department of Developmental Services and Massachusetts Rehabilitation Commission.
- Communicated with funding sources, parents, and other providers about services. Received satisfaction survey feedback showing 95% positive responses from shareholders.
Manager
Transitions Centers, Inc
South Yarmouth, MA
06.2011 - 11.2012
- Worked directly with Executive and Senior Directors to design and implement new individual support program. Met 100% of budgetary and annual performance goals.
- Supervised staff providing direct support to individuals in their homes.
- Created and implemented individualized service plan goals for adults served by Department of Developmental Services.
- Oversaw medication administration site per Department of Public Health regulations. Maintained records for site reviews and received no issued plans of correction.
- Served as IT administrator, providing IT support to workstation users and overseeing needed IT network upgrades.
Education
MPA - Public Administration
01.2020 - Current
Bachelor of Arts - Astrophysics
09.2007 - 05.2011
Skills
Regulatory compliance (8 years)Report writing (8 years)Program Management (5 years)Developmental Disabilities Experience
Strategic Planning And Execution
Operations Oversight
Quality Management
Billing and Contracts
Case Management
Staff Management
Website design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bridgewater State University - MPA, Public Administration
01.2020 - Current
Director of Operations - Moving Forward, Inc.
02.2019 - Current
Director of Operations - Transitions Centers, Inc
10.2014 - 02.2019
Manager - Transitions Centers, Inc
11.2012 - 10.2014
Manager - Transitions Centers, Inc
06.2011 - 11.2012
Mount Holyoke College - Bachelor of Arts, Astrophysics
09.2007 - 05.2011