Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Wallace

Denver,CO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Cashier Team Lead

Calloways Nursery
07.2023 - 07.2025


  • Processed cash, check and card purchases and returns.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Within my first year at Calloway's, I was tasked with increasing customer loyalty retention, taking the lead to train my team members to do this more effectively leading to company wide recognition for the highest sign up across 28 locations.

Bartender

Liberty
09.2020 - 07.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Assistant Manager

Food Hall at Crockett Row
01.2018 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Head Bartender

Terra Mediterranean
12.2016 - 06.2019
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Served high customer volumes during special events, nights, and weekends.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Fruit Expert

Edible Arrangements
11.2013 - 12.2016
  • Assisted management in planning seasonal promotions and sales events to boost revenue.
  • Trained new employees on store policies, procedures, and fruit handling best practices to ensure consistent team performance.
  • Compared shipments against packing slips to confirm completeness and accuracy of delivery.

Education

Penn Foster Education
Scranton, PA
10-2007

Skills

  • Service excellence
  • Team leadership
  • Effective problem resolution
  • Cash handling
  • Positive attitude

Timeline

Cashier Team Lead

Calloways Nursery
07.2023 - 07.2025

Bartender

Liberty
09.2020 - 07.2023

Assistant Manager

Food Hall at Crockett Row
01.2018 - 09.2020

Head Bartender

Terra Mediterranean
12.2016 - 06.2019

Fruit Expert

Edible Arrangements
11.2013 - 12.2016

Penn Foster Education

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