Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Caitlin Wells

Boyce,LA
Caitlin Wells

Summary

Sales Associate with expertise in customer satisfaction and relationship management, excelling in cash handling and organizational skills. Demonstrates a collaborative approach to enhancing client interactions and streamlining processes, contributing to improved sales and customer experiences. Passionate about leveraging communication and leadership skills to drive team success and achieve business objectives.

Overview

3
years of professional experience

Work History

Fussell and K&T Appliances, LLC
Alexandria, US

Sales Floor Associate
06.2024 - 10.2024

Job overview

  • Managed showroom inventory ensuring optimal product display and pricing
  • Fostered customer relationships, driving sales through personalized service and product knowledge
  • Transfer items in and out of store inventory to other locations
  • Spearheaded Facebook business page management, implementing creative strategies to increase online engagement and attract potential customers
  • Streamlined payment processes, ensuring accurate handling of diverse transaction methods, contributing to improved cash flow and customer satisfaction
  • Traveled local locations to train how the business page is supposed to be running and how to promote products

Shop Rite Tobacco Plus
Alexandria, US

Cashier
11.2023 - 06.2024

Job overview

  • Implemented creative merchandising strategies in front lanes, boosting impulse purchases and contributing to overall sales growth
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Ensured cash drawer accuracy through meticulous counting, maintaining financial integrity and reducing discrepancies in daily transactions
  • Resolved complex customer issues, including returns and refunds, fostering positive relationships and upholding the store's reputation for service excellence
  • Partnered with team members to optimize checkout processes, reducing wait times and enhancing the overall shopping experience for customers
  • Rationalized front lane operations, boosting impulse purchases and enhancing customer experience through creative merchandising and efficient checkout processes

Lets Stop N Shop
Alexandria, US

Shift Lead
06.2023 - 10.2023

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Interacted well with customers to build connections and nurture relationships
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Received and processed invoices with product when delivered

Lil boos Y Not Stop
Boyce, US

Cashier
04.2023 - 05.2023

Job overview

  • Processed transactions efficiently, enhancing customer satisfaction and reducing wait times
  • Managed cash drawer with accuracy, ensuring daily reconciliation without discrepancies
  • Assisted customers with product inquiries, boosting sales through personalized recommendations
  • Streamlined transaction processes, reducing customer wait times and boosting overall satisfaction
  • Maintained accurate cash handling, ensuring error-free daily reconciliations

HOME
Boyce, LA

Stay-at-Home Parent
01.2016 - 03.2023

Job overview

  • Managed household operations, nurturing child development through educational activities and fostering a supportive environment for family growth
  • Optimized family schedules, implemented efficient household systems, and coordinated multiple responsibilities to ensure smooth daily operations
  • Developed creative learning experiences, adapting to evolving needs and interests of children while promoting cognitive and social development

ACS

Data Entry and Medical Coding
10.2012 - 03.2013

Job overview

  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes
  • Resourcefully used various coding books, procedure manuals, and on-line encoders
  • Communicated with insurance companies to research and resolved coding discrepancies
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records

Education

Office of Alcohol And Tobacco Control
Alexandria, LA

Responsible Vendor Server Training from Permit
07-2023

Central Louisiana Technical Community College
Alexandria, LA

HiSet from High School Equivalency Diploma
04.2021

Skills

  • Customer Relationship Management
  • Leadership
  • Invoice Processing
  • Communication
  • Phone Etiquette
  • Cash Handling
  • Customer Satisfaction
  • Organization
  • Point of sale system
  • Cleaning
  • Goal-Oriented

Personal Information

Work Permit:

  • Authorized to work in the US for any employer.

References:

  • Jamie Williams - K&T Appliances (318) 704–6062
  • Desiree Hudgins - Tobacco Plus (318) 302–1796
  • Stephanie Godwin - ACS (318) 709–4320

Timeline

Sales Floor Associate

Fussell and K&T Appliances, LLC
06.2024 - 10.2024

Cashier

Shop Rite Tobacco Plus
11.2023 - 06.2024

Shift Lead

Lets Stop N Shop
06.2023 - 10.2023

Cashier

Lil boos Y Not Stop
04.2023 - 05.2023

Stay-at-Home Parent

HOME
01.2016 - 03.2023

Data Entry and Medical Coding

ACS
10.2012 - 03.2013

Office of Alcohol And Tobacco Control

Responsible Vendor Server Training from Permit

Central Louisiana Technical Community College

HiSet from High School Equivalency Diploma

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Caitlin Wells