Caitlind Madera
West Chicago,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
22
22
years of professional experience
Work History
Substance Abuse Counselor
American Addiction Centers
Rockford, IL
06.2018 - 05.2024
- Developed treatment plans based on evidence-based practices and current research findings.
- Referred clients to appropriate outside agencies when necessary.
- Maintained accurate records of client progress in the electronic medical record system.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Advised families on how to support their loved one throughout the recovery process.
Assistant Manager
Julliannis Restuarant
Palos Heights, IL
03.2002 - 11.2010
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Substance Abuse
Moraine Valley Community College
Palos Hills, ILSkills
- 12-Step Program Knowledge
- Substance Use Screening
- Goal Setting
- Staff Management
- Recruitment
- Organization and prioritization
- Adaptable
- Stable work history
Timeline
Substance Abuse Counselor
American Addiction Centers
06.2018 - 05.2024
Assistant Manager
Julliannis Restuarant
03.2002 - 11.2010
Associate of Science - Substance Abuse
Moraine Valley Community College
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