Caitlinn McGarvey
Harbor Springs,MI
Summary
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Assistant/ Nanny
Personal Info
01.2018 - Current
- Patient, compassionate nanny with 12+ years of experience for children ages newborn to 10 years
- Highly skilled in infant care with extensive knowledge of safety precautions; feeding techniques; and educational to stimulate physical, social, and cognitive development
- Child development associate (CDA) with a clean driving record, certified in infant CPR, pediatric first aid, water safety
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Built positive and nurturing environments to support child social and emotional growth.
Personal and Residential Cleaning
The Cleaning Lady
01.2014 - Current
- Performs heavy cleaning duties, including cleaning floors, shampooing rugs, washing walls and glass, cleaning restrooms, dusting office furniture, and removing trash
- Worked effectively in fast-paced environments.
- Promptly answering phone lines and directing calls as needed.
- Monitored financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
Activities Supervisor
The Highlands
11.2024 - 03.2025
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted an atmosphere of respect, understanding, and appreciation for cultural diversity among both staff and participants alike.
- Established strong relationships with local organizations to secure partnerships that enhanced available resources while creating new opportunities for collaboration.
Sales Associate
Haystacks Retail Store
03.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant Manager
Blarney Castle EZ-Mart
01.2022 - 01.2023
- Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management
- Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy
- Organized Gas Station Attendant with a commitment to a clean and presentable workplace and offering top-of-the-line customer service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Rentals
Nubs Nob
01.2021 - 01.2022
- Resolves guests problems in an efficient and tactful way, and encourages them to indulge in repeat business
- Competent in assembling, maintaining, and repairing ski sports equipment, meeting vendor standards
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Kid care
Boyne Highlands
01.2019 - 01.2020
- Caring and enthusiastic childcare provider with multiple years of experience in care taking and education
- Patient, adaptable and comfortable supervising groups of children large and small
- Hoping to better take advantage of my skill set in a nurturing, hands-on role
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School -
Harbor Springs High School
01.2018
High School Diploma -
Crooked Tree High School
01.2019
Skills
- Microsoft Office
- Time Management
- Communication
- Leadership
- Computer Proficiency
- Multitasking and organization
- Problem-Solving Abilities
- Cash Handling
- Childcare management
- Safety compliance
- Appointment scheduling
- Customer service
- Administrative support
- Database management
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Activities Supervisor
The Highlands
11.2024 - 03.2025
Sales Associate
Haystacks Retail Store
03.2023 - 11.2024
Assistant Manager
Blarney Castle EZ-Mart
01.2022 - 01.2023
Rentals
Nubs Nob
01.2021 - 01.2022
Kid care
Boyne Highlands
01.2019 - 01.2020
Personal Assistant/ Nanny
Personal Info
01.2018 - Current
Personal and Residential Cleaning
The Cleaning Lady
01.2014 - Current
High School Diploma -
Crooked Tree High School
High School -
Harbor Springs High School
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