Caitlyn Baker
Athens
Summary
- Compassionate social worker with expertise in delivering critical support and developing effective strategies for diverse client populations. Strong skills in assessing individual needs and designing tailored intervention plans that enhance access to social services. Proven impact through improved client well-being and advocacy for clients' rights in challenging environments. Holds a Bachelor's degree in Social Work, with experience as a behavioral technician, specializing in de-escalation, CPR, and counseling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Services Caseworker
Jefferson Co Department of Human Resources
Birmingham
06.2024 - 05.2025
- Conducted comprehensive assessments of clients' needs, strengths, and barriers to develop individualized service plans
- Provided crisis intervention and support to clients in high-stress situations
- Assisted clients in accessing housing, healthcare, employment, education, and other essential services
- Developed strong relationships with community organizations to enhance service options for clients
- Collaborated with external agencies such as child protective services or probation departments when necessary for client safety or well-being
- Coordinated family team meetings involving parents/guardians, children/youths/young adults (as applicable), extended family members/support persons (as applicable), foster parents/resource caregivers (as applicable), representatives from relevant systems/agencies/service providers/community partners/etc. (as applicable)
- Developed case plans that outline strategies/timelines/goals/objectives/services/resources/etc
- Conducted home visits to assess living conditions, safety, and overall well-being of clients
- Provided crisis intervention and support to families in high-stress situations
- Maintained a caseload of XX clients, ensuring all necessary documentation was completed accurately and on time
Behavior Technician
Elk River Treatment Program
Elkmont
05.2023 - 02.2024
- Behavioral Tech/ Frontline Staff is to supervise through-out the night shift to make sure no harm comes to the clients as well as maintain their peers.
- The Awake Night Shift to supervise night routines as well as morning wakeup routine.
- Case management is required, direct interaction with the clients.
- Help clients identify their core issues.
- Help clients address their issues head on as well as ensure that clients have a positive experience.
- Reporting the clients progress to the medical staff.
- Positive Peer Treatment
- CPR training
- CBT training
- SAMA training
- De-Escalation training
Receptionist Manager
Allen J Schmidt MD
Decatur
07.2021 - 12.2021
- Skilled at completing daily assignments and contributing to team success
- Medical billing and Coding
- Always willing to take on any task
- Adapts quickly to new needs and policies
- Take care of a customer needs in a timely fashion
- Recordkeeping Schedule coordination Multitasking
- Task prioritization Computer Skills, Delivered exceptional customer service, provided information, and independently resolved issues
- Routed messages, coordinated appointments, and directed personnel to various departments
- Scheduled appointments and documented updates in [Software]
- Monitored lobby access, security parameters and visitor documentation
- Answered 40+ calls per day using multi-line system and directed calls to appropriate recipients
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Maintained confidentiality on all patient record data.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Verified insurance eligibility for patients by calling appropriate parties.
- Tallied transactions, verified pricing and rectified errors in system.
- Investigated and resolved issues to maintain billing accuracy.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Costco E-commerce Representative
Alorica
Huntsville
06.2020 - 07.2021
- Overcame objections with effective product demonstrations and persuasive communication skills.
- Supported sales management plans by building strategies, proposals, and forecasts.
- Developed strong business relationships via cold calls, presentations, and effective leads management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Patient Care Information Associate
Family Guidance Center of Alabama
Homewood
09.2019 - 03.2020
- Was placed by the attending college, Miles University, under close supervision
- Collected medical histories and helped maintain client records
- Schedule appointments and attended meeting
- Coordinated communication between patients, family members, and medical staff
- Maintained knowledge of community services and resources available to patients.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
Education
Bachelor's degree - Social Work
Miles College
Fairfield, AL05-2020
Diploma -
Austin High School
Decatur, AL05.2016
Skills
- Creative problem-solving
- Case management
- Service planning
- Conflict resolution
- Ethical practice
- Client advocacy
- Child welfare expertise
- Human Behavior Understanding
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Timeline
Social Services Caseworker
Jefferson Co Department of Human Resources
06.2024 - 05.2025
Behavior Technician
Elk River Treatment Program
05.2023 - 02.2024
Receptionist Manager
Allen J Schmidt MD
07.2021 - 12.2021
Costco E-commerce Representative
Alorica
06.2020 - 07.2021
Patient Care Information Associate
Family Guidance Center of Alabama
09.2019 - 03.2020
Bachelor's degree - Social Work
Miles College
Diploma -
Austin High School