KAREN THAO
Winton,USA
Summary
Proven Social Services Caseworker with a track record of enhancing client support by 90% at Merced County Human Services Agency. Expert in client assessments and resource coordination, demonstrating strong case management and community outreach skills. Achieved significant improvements in service planning and financial report accuracy, showcasing both hard and soft skills.
Overview
6
6
years of professional experience
Work History
Social Services Caseworker
Merced County Human Services Agency, In-Home Support Services
Merced, CA
05.2024 - Current
- Conduct intake interviews with an average of 24 clients per week across various settings (home, office, phone) to assess social, physical, and mental health needs, supporting case development and service planning
- Complete 300 annual reassessments and home visits to update client information and ensure continued service eligibility
- Schedule monthly home visits and provide relevant social services resources, improving access to support by 90%
Accounting Technician
Merced County Human Services Agency
Merced, CA
02.2022 - 05.2024
- Reconciled and submitted monthly financial reports to state agencies, ensuring compliance with program guidelines and minimizing reporting errors
- Processed 70 invoices monthly and managed accounts payable and receivable, resolving discrepancies and ensuring accurate financial tracking
- Handled 20 travel requests per month by coordinating logistics for employees and clients, ensuring proper documentation and policy adherence
- Managed benefit issuance by processing 120 cash, checks, and vouchers per month, supporting the timely distribution of client resources
- Trained new staff members, improving task efficiency and reducing errors
Procedural Scheduler
St. Joseph Hospital
Eureka, CA
02.2019 - 02.2020
- Registered and scheduled 35 patients weekly, verified insurance, and coordinated with medical staff to facilitate timely service delivery
- Responded to and directed 7 client inquiries daily, ensuring efficient communication between patients and staff
- Maintained patient records and issued appointment reminders, resulting in a 10% reduction in no-shows
Education
Master of Social Work (MSW) -
National University
San Diego, CA10-2026
Bachelor of Science (BS) - Psychology
California State University, Stanislaus
Turlock, CA05.2020
Associate of Arts (AA) - Liberal Arts: Behavioral & Social Science
College of the Redwoods
Eureka, CA08.2018
Skills
- Client Assessments
- Case Management
- Resource Coordination
- Multidisciplinary Collaboration
- Social Service Programs Advocacy & Support
- Report Documentation
- Community Outreach
References
References available upon request.
Timeline
Social Services Caseworker
Merced County Human Services Agency, In-Home Support Services
05.2024 - Current
Accounting Technician
Merced County Human Services Agency
02.2022 - 05.2024
Procedural Scheduler
St. Joseph Hospital
02.2019 - 02.2020
Master of Social Work (MSW) -
National University
Bachelor of Science (BS) - Psychology
California State University, Stanislaus
Associate of Arts (AA) - Liberal Arts: Behavioral & Social Science
College of the Redwoods
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